Crate & Barrel: Store Support Manager

Determined and motivating, Assistant Store Managers empower their team to deliver the exceptional customer experience that we’re known for.

You’re a natural leader, engaging and inspiring.

You’re well connected to the pulse of the store and see the big picture, working to create a consistent image and optimistic mood in the store.

A mentor, educator and coach, you develop creative ways to encourage your team to meet goals and turn out a top-notch performance every day.What you’ll do:LeadershipIn collaboration with the Store Manager, manage and delegate workload and ensure execution of plans and strategies across the store and in assigned area.Partner with the Store Manager to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling and training.Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.Job KnowledgeFocus on promoting and driving sales as they pertain to, or are driven by, position and acting as the Manager on Duty (MOD).Collaborate with Store Manager and other functional Assistant Store Managers during new season planning and execution.Results OrientedAnalyze results through reporting, translating numbers into actionable behaviors and goals in order to improve KPI results.Ensure all customers are provided gracious, quick and efficient service.

Set expectations and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication.Communication/TeamworkCommunicate regularly with the management team concerning all aspects of sales, customer feedback/traffic and associate training/performance.

Participate in weekly store walk-throughs with the management team and follow-up as required.Stay up to date on all store initiatives and communications that are received, sharing with associates when appropriate.What you’ll bring:Your sense of personal style with a discerning eye and passion for design and home furnishings2+ years customer service or retail leadership experienceHigh school diploma/GED or equivalent, Associate degree or equivalent preferredStrong communication, interpersonal, and problem solving skillsStrong delegation skills in support of execution and driving resultsProven ability to build a culture focused on success and teamwork