COVID Support Representative

A COVID Support Rep is a non-licensed professional providing support to Human Resources Representatives when responding to reports of positive results, close contact or casual contact related to COVID-19.

The COVID Support Rep (CSR) is responsible for reaching out to employee (contacts) who have been exposed to COVID-19 and completing assessments to determine risk level.

Dialogue with contacts will be guided by standard protocols to obtain any symptom history and other relevant health information.

This position will require prioritization, prompt action, and attention to detail in documentation and data management as multiple investigations may be conducted simultaneously.

The CSR is required to follow all designated scripts and comply with policies and procedures provided by the health services, HR and EHS regarding confidentiality and data security for the handling of sensitive health information and protected health information.

The CSR will initiate prompt communication with people exposed exhibiting symptoms (contacts) through text, phone calls, email, and other communication platforms as necessary.

Every effort should be made to communicate with the contact telephone or video conference instead of in-person.

Essential Functions:
Will be the contact for employees at the Beech Island Mill who are reporting a COVID illness or COVID contact that they or anyone in their family has had.

Complete COVID-19 assessment form when an employee calls to report an illness or exposure
Forward completed assessment to health service, safety and department human resources representative
Coordinating cleaning of lines and office spaces (as needed) by communicating to department safety representative of areas employee worked over the last 48 hours
Inform employees manager and HR representative that the employee will be absent from work until released by health service
Collaborate and coordinate with a team of public health professionals
Utilize a computer, tablet, and/or cell phone with appropriate access to required applications, databases, and/or web-based platforms, daily.

Document pertinent information in COVID-19 contact tracing forms, adhering to protocols for completeness, timeliness, and frequency.

HR business partner contacts the CSR within 30 minutes of receiving the call and provides the above information to initiate an assessment
CSR contacts team member within 30 minutes of receiving the information from HR and performs the assessment.

CSR emails completed assessment to the following contact list: (HR Business partner, Health Services and EHS Team

During reduced case load, CSR will be required to perform additional HR related projects as assigned by the HR Leader

Job Requirements:
Education, Experience & Qualifications:
Strong verbal and written communication skills, including active listening, emotional intelligence
Strong time management skills (organization, prioritization, multitasking)
Must be willing to work extended hours if needed.

Ability to work independently and as part of a multidisciplinary team
Ability to think critically and to focus on details.

Proven experience and proficiency with use of computers (desktop, laptop, tablet)
Proven experience and proficiency with MS Office 365 (i.e., Outlook, Word)
Proven experience and proficiency with use of mobile devices (smartphones, mobile apps)

High school diploma or General Education Development (GED) equivalent with up to two years of applicable experience.

As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.