Contemporary Staffing Solutions: Call Center Representative

Job Description One of the largest independent retirement and government savings services provider in the US, who is helping millions of Americans save for the future is hiring Put your degree to good use as we are looking for people who have service as part of their DNA.

This is a great opportunity for candidates to learn our financial services business, embrace our core values, and work within a team environment If you can see every interaction as an opportunity to achieve client satisfaction, we want to talk with you As a Call Center Representative, you will provide high-quality service to 529 education savings investors and plan advisors by phone and email.

These are NOT sales roles We are actively hiring for various shifts These roles are 100% remote These positions start in July Responsibilities: Productivity and Quality: Meet department standards for productivity and quality Maintain 85% daily availability for callers Achieve satisfactory call quality, both behavioral and technical, as measured through call quality reviews Process financial and non-financial transactions timely and accurately Contribute to the attainment contractual Service Level Agreements Be flexible and team-oriented Work overtime as needed Customer Service: Provide exceptional client service experiences to account owners and financial advisors Demonstrate strong problem-solving skills and attention to detail Be an organized, empathetic, and effective communicator Process Improvement: Suggest methods to improve workflows, policies, procedures, training, and systems Log and track both calls and requests while servicing clients Address opportunities to maintain and improve business relationships with clients Training and Job Knowledge: Actively participate in training Develop understanding of product, plan provisions, procedures, and systems Participate in ongoing professional development to improve job knowledge to advance service capabilities Stay current on 529 plan news, legislative updates, and financial services industry news Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.

Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day to day basis showing your support of our organizational culture.

If interested please apply today with your updated resume and contact info and someone will reach out to you shortly Company Description Contemporary Staffing Solutions (CSS) is a company that exudes unwavering results with urgency, honesty, and integrity.

CSS has been a leading provider of contract, temporary, and direct hire solutions.

Nationally supporting Salesforce Projects & Managed Services and staffing solutions with a focus in Accounting & Finance, Human Resources, Sales & Marketing, Information Technology, Salesforce, and Call Center & Office.

Everyone at CSSoperates with pro-active pipelines, the highest business ethics, a winning spirit in our approach, and a team-oriented workflow with real cross-training.

The CSS team coaches you with current business intelligence so that we can timely deliver solutions to meet your expectations.

Our testimonials on our website tell the story from our clients and candidates—check them out