Consumer Operations / Customer Service Specialist

Job Summary/Company : Sparks Group has partnered with a cutting edge company who has changed the banking industry forever.

They are creating the world’s smoothest shopping experience.

Serving over 90 million consumers worldwide, and partnering with 250,000 merchants – with a new merchant joining us every 8 minutes.

Including some of the world’s leading brands.

If you want to be apart of a leader in banking/shopping call and apply today 301-926-7800 As A Consumer Operations / Customer Service Specialist: Based in Columbus, Ohio they make shopping “smoooth” and do it with flair because shopping is fun Every day operations include assisting customers, businesses, and partners in discovering how “smoooth” the modern shopping experience can be.

It means we’re constantly changing the game.

Always trying out new things.

Encouraging our people to do the same.

To grow and to develop is one of our main goals.

We do not believe roles have to stay fixed.

Instead we inspire our people to take an irregular career path.

As a company of 350 dynamic start-ups, our whole business is built for it.

So once you’re in, there’s no telling what will happen next.

Position Description: This position will be assisting customers in solving pre/post purchase related problems, support with various requests regarding product and app services.

You will primarily communicate by phone, chat and email.

The role consists of you acting as a subject matter expert on services.

There will be escalated cases that you will handle and most importantly you will constantly interact with other departments within the company as well as third parties.

You will support the fraud prevention department to help mitigate risk and loss.

Essential Skills:
• Looking for ambitious people with tremendous drive
• You should be passionate about your job and enjoy a fast paced international working environment
• You will play an important role in taking them to the next level therefore, we hope you go above and beyond to achieve best results
• They embrace change, you should dare to challenge the status quo and be persistent, always putting our customers first
• Strive to make improvements and have passion to serve as an ambassador for our brand Preferred Skills:
• Negotiation and conflict resolution skills
• Ability to develop new strategies, methods to improve and create a more efficient customer service department
• Working proficiency and communication skills in verbal and written English.

Download the Sparks Group Jobs mobile app from Apple App Store or Google Play .

Qualified candidates should send their resume AND call Sparks Group for additional details.

Please note, resume must include a valid email address in order to be considered.

We look forward to discussing your background, your current job search, and your potential career path with Sparks Group Sparks Group is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.