COMPUTER NETWORK SUPPORT SPECIALIST l – 64082771 1 1

COMPUTER NETWORK SUPPORT SPECIALIST l – 64082771 1 1 Date: Apr 5, 2021 Location: LABELLE, FL, US, 33935 Apply now » The State Personnel System is an E-Verify employer. For more information click on our E-Verify website (http://www.dms.myflorida.com/workforce_operations/human_resource_management/for_job_applicants/e_verify) . Requisition No: 347522 Agency: Department of Health Working Title: COMPUTER NETWORK SUPPORT SPECIALIST l – 64082771 1 1 Position Number: 64082771 Salary: $36,000 / Annual Posting Closing Date: 04/13/2021 DESCRIPTION: The Computer Network Support Specialist is responsible for helping Hendry/Glades Counties Health Department achieve its mission. This position will be headquartered in LaBelle and reports to the Distributed Computer Systems Administrator. REQUIREMENTS: Incumbent must an associate degree from an US Accredited college or university or 2 years equivalent work experience. Must have at least one year of experience with direct end user’s IT services in a Microsoft Environment, PC, Mobile Devices, and periphery support. A valid Florida driver’s license and reliable transportation is required. The incumbent of this position is required to transport screening equipment up to 60 pounds and be able to move around freely. Must be willing to travel with minimum to no notice within the Hendry/Glades area. Incumbent must be willing to work beyond normal work hours in the event of a disaster or as needed. EMERGENCY DUTY: Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or perform other emergency duties including, but not limited to responses to or threats involving any disaster or threat thereof, man-made or natural. MAJOR DUTIES AND RESPONSIBLITIES: Treating customers, the public and staff with courtesy, respect and dignity, presenting a positive public image; Assisting in developing, implementing, monitoring, maintaining and securing a distributed computer systems environment with appropriate hardware, operating system, software applications and communications components to meet functional needs of the CHD Hendry; Maintaining working knowledge of key information systems; Assisting in identifying, documenting, measuring, and improving Information Technology processes; Assisting in disaster preparedness and response; Serving as the initial contact for troubleshooting with end-users performing duties to include: Responsible for monitoring and timely completion of Help Desk Request Log/ Work Tickets; Installing, uninstalling, and configuring computer software in accordance with DOH established guidelines and as directed by Distributed Computer Systems Administrator – SES; Installing and configuring computer operating systems Installing computer software security patches and upgrades Troubleshooting and resolving computer software problems Installing and uninstalling VolP telephones Documenting and coordinating changes to the DOH-Hendry/Glades phone system with the vendor (e.g. telephones, voicemail, ACD, and Call Tree) Installing, uninstalling, and configuring analog communication devices (e.g. FAX, credit card machines, modem, etc.) Performing maintenance on analog communication devices Troubleshooting and resolving analog communication device problems Initial setup/activation of mobile devices. Installing mobile platform operating systems Installing mobile platform security patches and upgrades Performing maintenance on mobile devices Troubleshooting and resolving mobile device problems Troubleshooting Local Area Network (LAN) connectivity problems for distributed computing hardware Troubleshooting application access problems Tracking and securing DOH-Hendry/Glades inventory of Information Technology Equipment and Information Resources Check-Out and Check-In of Inventory/Asset using an inventory system Updating Inventory/Asset location using an inventory system Creating asset maintenance entries using an inventory system Sanitizing distributed computing hardware, analog communication devices, and mobile devices according to DOH guidelines Assisting in the completion of inventory audits Assisting in the disposition of assets Creating. Modifying, and terminating access to Information Resources as designated by the Distributed Computer Systems Administrator-SES Providing training on distributed computing hardware and software: Recommending and/or providing training to end users on Microsoft Windows Operating Systems, Microsoft Office Suite, Telephone/Voicemail features, conference room audio/visual equipment, and/or distributed computing hardware & software Managing the DOH-Hendry/Glades internet site using the DOH Content Management System Managing the DOH-Hendry/Glades intranet site using Microsoft SharePoint Serving as back-up systems administrator for the CCHD; Maintaining system backups, as needed All other duties as directed by the Distributed Computer Systems Administrator – SES. KNOWLEDGE, SKILLS, AND ABILITIES ESSENTIAL TO THIS ROLE: Statutes, and Rules and Regulations that pertain to the programs; Knowledge of distributed processing operations, software, procedures, and equipment; Knowledge of computer hardware and software; Knowledge of problem-solving techniques; Knowledge of Microsoft Windows 10 Knowledge of Microsoft Office Applications; Knowledge of Virtualization Technologies; Knowledge of the Open Systems Interconnection model (OSI model) preferred; Computer Hardware troubleshooting and repair; Entry-level knowledge of Linux Administration preferred; Use of equipment and supplies related to the position; Able to routinely lift up to sixty (60) pounds; Technical Skills: Demonstrates knowledge of methods, techniques, and skills required and applies specific methods, procedures, and techniques in functional areas; Troubleshooting: Performs a logical, systematic search to identify or diagnose the source of the symptoms of malfunction in the management flow of a corporation or system; Problem Analysis: Analyzes problems comprehensively, makes timely, practical decisions, understands cause-and-effect chains and relationships, and identifies possible solutions; Initiative: Is self-confident, motivated, and has an enthusiastic drive to perform current job duties & undertakes duties of greater responsibility; Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, cooperation, concern, and politeness to others; relates well to different people from varied backgrounds and different situations; Technology: Navigates the Internet, uses office suite and assorted software, and uses technology equipment; Time Management: Manages a variety of responsibilities in a timely, efficient manner and is able to prioritize tasks; Communication (Oral & Written): Takes the initiative to communicate accurate, up-to-date plans and information to subordinates, peers, and management. Expresses thoughts clearly, both verbally and in writing. Listens and understands the views of others; Creative Thinking: Develops new insights into situations and applies innovative solutions to make organizational improvements; designs and implements new or cutting-edge programs/processes; Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing excellence in products and services; Flexibility: Accommodates changing situations or plans for satisfactory performance of the job. Able to change easily from one task to another; Human Relations: Works with others in a professional, considerate and helpful manner. Projects a positive image of CCHD and self; Lead People: Motivates, provides constructive feedback, positive recognition, and organizes activities to improve team skills and performance; Manage Processes: Integrates and effectively utilizes all components of the strategic planning process to help CCHD achieve its vision. Appropriately assesses and allocates resources (financial, human, equipment and supplies) develop, implement and evaluate business plans; Responsive to Direction: Takes and gives direction; accepts and delivers constructive criticism; and responds and implements suggestions for improvement; Team Building: Inspires, motivates, and guides others toward goal accomplishments. Consistently develops and sustains cooperative working relationships. Encourages and facilitates cooperation within the organization and with customer groups; fosters commitment, team spirit, pride, trust. Develops leadership in others through coaching, mentoring, rewarding, and guiding employees; Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (DOH) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Departments VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. Certain veterans and spouses of veterans deemed eligible will receive preference in employment by the state (applies only to Career Service (CS) positions). Note: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. Only U. S. citizens and lawfully authorized alien workers will be hired. Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days. If there are any problems applying online please call People First Staffing Administration: (877) 562-7287 Service Center hours are Monday through Friday, 8:00 a.m. to 6:00 p.m. ET. TTY users call (866) 221-0268. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy 4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement.