Collabera: Customer Support Advocate
Collabera
This is a Full-time position in Webster, IA posted December 23, 2021.
Provides informationsolutions as frontline support to channel partnerscustomersCompany personnel on product related inquiries on moderately complex policies issues and concerns to optimize customer satisfaction and retention.
(Note that products may include parts whole goods or product related services.) Duties Provides responses andor solutions to customer dealers andor Company personnel inquiries concerning problems and concerns of a moderately complex level.
Effectively documents customer dealer andor company personnel interactions and issues relating to area of responsibility.
Develops common solutions to problems with team members to maintain required service levels.
Maintains the accuracy and availability of customer related information on-line.
PRIMARY RESPONSIBILITIES DUTIES The Enterprise Contact Center team provides front-line technical supportinformationsolutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction.
Common calls emails include General product questions, availability, compatibility Ag, Residential and Commercial, golf product issuescomplaints Warranty registration, and extended warranty coverage Out of warranty assistance Parts publications lookups Loyalty Rewards programs REQUIRED SKILLS, KNOWLEDGE, RELEVANT WORK EXPERIENCE Skills in interpersonal communications, negotiation, and conflict resolution.
6+ months experience with customer service support experience.
High comfort level and experience with consumer software applications.
Strong computer and troubleshooting skills.
Ability to work support hours and occasional holidays to support the business.
ms office,customer support
