Client Support Executive – Marketing & Communications

Client Support Executive
– Marketing & Communications.

Mintel is a dynamic global business that has been leading and shaping the market intelligence industry since 1972.

Nowadays, we use the latest research, analytics and predictive techniques, whilst ensuring the opportunities we uncover in consumer markets are defined by expert-led insights, with long-term growth potential..

About this role.

At Mintel, our purpose is to help people and businesses grow.

We are only successful when our clients are successful, receiving value from our service, and continuing to partner with us on a recurring basis..

Mintel has an industry-leading retention rate and the Client Success team supports our portfolio of customers in achieving their objectives for using market research.

At the heart of the Client Success team sits Client Support, a diverse, curious and dynamic group of individuals who contribute by providing frontline support to Mintel’s EMEA Commercial team and our clients..

With over 1,200 subscription clients and a 15-year history of double-digit year-on-year revenue growth, it is more vital than ever for our Client Success team to be passionate, innovative and proactive about ensuring our clients continue to get value from our expert analysis and consumer data and the role it plays within our clients’ organisation..

The responsibilities and what you’ll be doing.

The Client Support Executive
– Marketing & Communicationswill be working in a dynamic commercial team and responsible for providing the best in class frontline support to our client base, mostly in EMEA but also supporting our colleagues worldwide..

This role will require you to contribute to the retention rate by ensuring all proactive content sent to our subscribers is timely and relevant to support the renewal story and the effectiveness of our account-based marketing is continuously measured.

You will work with our EMEA Commercial and Marketing teams to plan, copy edit, execute and analyse content and campaigns sent via email and also our internal platforms.

As a team, we also look after a portfolio of small, medium emerging market clients and are responsible for maintaining the relationship, adoption, driving engagement and managing renewal conversations..

Day to day tasks include.

Monitor and highlight best practices around GDPR compliant sending of client comms and raise concerns of non-compliance.

Oversee the compilation, QC and sending of monthly proactive content programme.

QC important customer communications and content, according to Mintel style guide.

Develop personalised monthly proactive content programmes for key customers and Tier 1/Multi Region.

Coordinate communications for individual customer events, multi-client webinars (including hosting) welcome, goodbye emails.

Measure the effectiveness of all campaign sending.

Advise on communications best practices for account managers and CDMs.

Recruitment and engagement of Red Flag customers.

Work with marketing and IT/PD to ensure consistent messaging and development of well-designed workflows for customer communications.

Managing a small portfolio of lower spending clients to maintain relationships, drive engagement and secure renewals.

This is the perfect role for anyone looking to step into Client Success, Sales or Sales support.

We find that people who are a good fit for this role typically possess these characteristics and experience.

Communicator: You have good verbal and written communication skills.

Humble: You are humble, yet confident.

You appreciate all of the success you and the team achieve is because of the team effort.

You willingly admit when you need help, and you know how and when to utilize the resources and people around you.

You are also willing to share your own knowledge for the benefit of the team..

Data-driven: You have familiarity with understanding data and can draw some basic conclusions..

Committed to Personal Growth: You are committed to continuous learning and growth, constantly curious and pushing yourself outside of your comfort zone to develop your skill set..

Proactive: You are willing to challenge processes and try to find alternative solutions to existing problems..

Service-minded: You have the best interest of the client in mind and are willing to find the best solution in the shortest amount of time..

A Collaborator: You bring an energy to the table that encourages and develops internal relationships..

Do you have the right to work full time in the UK ?

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Mintel’s data protection officer is Peter Dowdall, who can be contacted at pdowdall@mintel.com.

Your personal data is required in the event Mintel decides to enter into a contract with you and will be processed for the purposes of managing Mintel’s recruitment related activities, which include screening and filtering applications, setting up and conducting interviews and tests for applicants, evaluating and assessing the results, making offers of employment, monitoring diversity and promoting equality of opportunity, and otherwise as appropriate in the recruitment and hiring processes.

Such processing is legally permissible under Art.

6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by Mintel, which are the solicitation, evaluation, selection and appointment of applicants for employment..

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Mintel to help manage its recruitment and hiring process on Mintel’s behalf.

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You can obtain a copy of the standard contractual clauses by contacting us at example@yourcompany.com..

Your personal data will be retained by Mintel as long as it shall determine it is reasonably necessary to evaluate your application for employment, including diversity and inclusion within Mintel’s organisation.

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