Client Support Coordinator

RESPONSIBILITIES:

Kforce has a client that is seeking a Client Support Coordinator in Saint Louis, MO. Key Tasks:

• Client Support Coordinator receives assignment of work and processes in a timely manner, in accordance with departmental policy procedures
• Process the daily balancing of exception items
• Responsible for daily processing of requests for documentation, account verifications and requests for exceptions
• As a Client Support Coordinator, you will confer with clients by telephone, e-mail, or live chat to provide information regarding accounts, products, and services
• Keep records of client interactions and transactions, recording details of inquiries, and comments, as well as actions taken
• Client Support Coordinators ensure that client requests are resolved in a timely manner
• Offer support to internal clients throughout the Bank

Job Requirements:

REQUIREMENTS:

• Understand and comply with all regulations, including the Community Reinvestment Act, Bank Secrecy Act, Fair Credit Reporting Act, etc.
• Knowledge of principles and processes for providing client and personal services
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology
• Ability to select and use training/instructional methods and procedures appropriate for the situation when learning or teaching new things
• Effective communication skills both verbal and written

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.