Client Services Rep

Advanced Resources has an immediate opening for a Client Services Representative for our client in the Schaumburg area.

The applicants that will succeed in this role enjoy a fast paced, ever changing work environment and are extremely detailed oriented.

High energy and positive personalities are a must Essential Duties And Responsibilities Customer Service Understand features and benefits.

Understand and anticipate client needs and expectations.

Follow up on various issues and tasks.

Establish effective communication channels with co-workers and vendors.

Maintain daily involvement with customer related service issues.

Support department manager, supervisor and coordinator with clients’ on-boarding.

Respond to requests from clients and internal departments.

Partner with account executives, account managers and vendors to handle inquiries and resolve issues.

Quality Management Maintain established quality and productivity standards.

Maintain documentation for department processes and procedures.

Follow appropriate internal controls and protocols.

Handle escalated issues and bring those to the management attention.

Ensure all calls are logged and tracked.

Administration/Other Support management with new account set-ups and other on-boarding tasks Ensure billing and payment functions are completed accurately and on time Maintain central files for clients and vendors.

Process restriction and limit changes.

Handle special client requests.

Support organizational and department goals, objectives and quality initiatives.

Assist department Manager, Supervisor, and Coordinator with process improvements.

Essential Requirements Associate Degree or 3 years of relevant work experience.

Strong computer skills, including Word and Excel.

Strong Customer Service and time management skills.

Ability to deal with difficult customers and situations with minimal supervision.

Observe high level of confidentiality.

Excellent telephone and listening skills.

Strong written and oral communication skills.

Ability to manage multiple projects and be a team player.

Ability to handle multiple priorities and high volumes of work.

Excellent relationship building skills.

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