Client Services Manager – Payroll & Cloud (work from Home)

Our story At Alight, we believe a company’s success starts with its people.

It’s why we’re so driven to connect passion with purpose.

Our team’s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.

With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team.

Because transformation takes a workforce.

Learn more at careers.alight.com.

Job Description The Client Services Manager (CSM) is responsible for ongoing service delivery across assigned clients, which can include multiple service locations, domains and platforms.

The CSM ensures consistent execution of ongoing client deliverables, and develops solutions to complex problems/projects across their assigned clients.

Key Responsibilities: 1) Function as primary internal and client escalation point related to Payroll service delivery, including communicating to internal and client stakeholders as appropriate, ensuring root cause analysis is performed and documented, and corrective action plans are developed and implemented.

2) Prepare governance-related materials and represent Payroll in governance meetings and related activities.

3) Manage Payroll-related financials for assigned clients, including proactively managing team performance to ensure SLA and incentive achievement, managing scope and contract/statement of work adherence, supporting contract renewal and extension discussions.

4) Consult with operations teams and clients (as needed/appropriate) on process improvement/AI/robotics opportunities, point of view, upcoming releases, cross-client trends (what other clients are doing), global sourcing or other optimization and roadmap initiatives.

Support operational improvements to reduce cost and improve quality.

Seek out and act upon opportunities to expand services for existing clients.

5) Ensure successful project outcomes and implementation of new work across Payroll domains for assigned clients, including lead and/or support requirements sessions develop cost build ups ensure the right support is identified and assigned to key projects and activities (e.g., project manager, functional analysts, test analysts, etc.) monitor project progress and escalating if required to ensure success ensure team is charging time to appropriate project codes and client is invoiced 6) Function as vendor manager for associated third party vendors to ensure seamless operational delivery.

7) Build trusting partnerships with key internal and external stakeholders at all levels of the organization.

8) Serve as a coach and mentor to junior colleagues.

Knowledge/Education: Bachelor’s degree or equivalent in technical, business or financial discipline HR, Payroll, and/or Talent related experience; HR outsourcing knowledge preferred Ability to apply professional principles and business judgement to solve unique problems or develop new procedures, processes or products Consultative skills to lead client discussions toward best practice: gathers and communicates the client direction or pain points to the operations team leverages learning from other clients for client discussion opportunities does not require expertise to speak to the detail but understands the opportunity and facilitates the discussion reviews and finalizes related client presentations Problem-solving and analytical skills, including troubleshooting issues Excellent communication skills, both verbal and written, including ability to articulate complex messages and requirements Commitment to delivery excellence and client satisfaction Work Experience: Minimum of 2 years of client process management experience Experience with service delivery models/contracts Ability to travel up to 25% if required By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies.

Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.

You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion Alight believes diversity should be visible, valued, and sustained throughout the organization.

And we’re committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve.

As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.

Diversity Policy Statement Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.

In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship.

Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the United States Applicants for employment in the United States must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Alight.

Note, this job description does not restrict management’s right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Colorado Equal Pay for Equal Work Act Statement.

Please note, offers are being determined on an individual basis.

Alight takes into consideration the candidate’s experience, education, certification/credentials, market data and internal equity.

The estimated minimum salary for this role is $83,700.00/year (full-time).

In addition to the base salary, this position may be bonus eligible.

For specific benefit details, please visit this URL: https://bit.ly/Alight-Benefits DISCLAIMER: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law.

Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

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