Client Services Manager – Global

Job Description

A position as a Fragomen Client Services Manager gives you the opportunity to work with a smart, motivated, and diverse peer group.

Our exclusive focus on immigration means you will work in an exciting, ever-changing, and challenging environment with people who are passionate about immigration.

Working in a collegial, team-oriented environment, Fragomen Client Services Managers work with the industrys leading experts in business immigration.

Our firm commitment to quality and best practices is supported by technological innovation that benefits our clients and staff.

We are seeking a Client Service Manager with a consultative mindset and the desire to put the client first and consistently exceed expectations.

As the leading global immigration services firm, our global Client Services Manager model provides us with an advantage over our competitors by allowing us to provide a seamless and team-based approach to delivering exceptional service.

We are looking for a strategic thinker who can not only manage people, projects, and programs; but who can meaningfully transform business intelligence, data, and knowledge into client solutions.

Our Client Services Manager job is a challenging and rewarding opportunity to provide solutions to a diverse client base, ranging from Fortune 500 clients to start-ups, while being a part of the industry leading team.

As a Client Services Manager at Fragomen, you will have the opportunity to do the following:

Client Service Delivery

• Partner with our clients to understand their business and culture
• Use a client-first mindset to drive the objectives of the client’s business and immigration program
• Identify opportunities for business process efficiencies
• Facilitate communication and engagement between the client and practice teams
• Ensure adherence to client timelines, protocols, and SLAs

Project Management, Strategy & Innovation

• Partner with clients to develop and execute legal strategies on a global level
• Advise clients on strategic issues related to service delivery and immigration compliance and risks
• Provide strategic immigration related guidance and analyses regarding business, hiring, mobility and workforce trends
• Collaborate with clients and colleagues to launch innovative solutions to immigration challenges
• Play an active and central role in the implementation and management of projects
• Guide clients to continuously improve and optimize their immigration policies and programs
• Leverage client data to provide valuable business insights and incorporate business intelligence and data analytics into business and operational solutions for clients

Business Development & Account Growth

• Identify and develop business opportunities with new and existing clients.
• Participate in Business Development activities through networking and formal RFP processes
• Submit articles for publication and speak at internal and external events

Training & Knowledge Management

• Deliver the Knowledge resources of the firm to develop training plans and presentations on global immigration trends, country-specific updates, compliance obligations, and immigration systems for internal practice teams and clients

Let’s talk if you have the following:

• Bachelor’s degree or equivalent experience
• MBA or JD is a plus
• At least eight (8) years of experience in a senior level capacity with an immigration law firm, corporate immigration function, or consulting firm
• High EQ and ability to translate complex subject matter into an actionable solution
• Strong experience with Microsoft Office 365 and must be very comfortable with new technology
• Must have excellent communication and interpersonal skills
• Management experience strongly preferred
• Strong ability to understand the client and their business to provide outstanding service
• Inspire, motivate, and lead direct reports and other members of the team