Client Services Coordinator (Medicaid)

Job Title: Client Services Coordinator (Medicaid)

Department/Group: Client Services

Reporting Relationship: Manager, Client Services

Job Category: Exempt
SUMMARY

Provide support and perform duties as an integral member of the Client Services team. This includes cross-training in all aspects of Client Services. Participate in advancing the goals and mission of Comprehensive Nutrition Care
(CNC) and Open Hand Atlanta.
JOB SKILLS, RESPONSIBILITIES, CHARACTERISTICS

1. Client Processing – Process client intakes for Medicaid Waiver clients, obtain eligibility determination, determine patient profile; verify delivery directions for each client; Answer phones, address client issues on a timely basis, make delivery changes; Interface daily with other departments to resolve various client problems and concerns.

2. Medicaid Compliance – Includes timely processing of all necessary paperwork that documents clients’ referral status; Maintain Medicaid client files and all paperwork associated with the Medicaid programs to meet all audit and programmatic requirements for Medicaid standards; Update database to reflect current client information; Interface with various referring agencies to obtain documentation.

3. Collaboration with Intake Coordinator – Coordinate the day-to-day activities with the Site Visit

Coordinator and provide support as needed, including in-home intakes and assessments as needed; Maintain daily contact to coordinate Medicaid client issues and problem resolution; Assist with monthly reporting activities of the Intake Coordinator.

4. Medicaid Contact Person – Lead contact for Medicaid Waiver programs; Provide DIG feedback to case managers as it relates to changes and client delivery, provide feedback as it relates to CNC goals and outcomes and progress towards nutrition education targets; Attend Provider meetings; Interface with case managers to ensure continuity of services.

5. Cross Training and Intradepartmental Backup – Assist other department staff as needed to include processing intakes for all programs as needed.

6. Outreach – Represent Open Hand Atlanta at various community resources; assist manager in providing community education about OHA services.

7. Volunteering/working with volunteers – Participate in meal prep or delivery of routes as needed to cover volunteer shortages. Work with volunteers on administrative tasks.

8. 8) Report Writing – Write programmatic reports as requested by Manager.
SUPERVISORY RESPONSIBILITIES

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None
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE

Bachelor’s Degree from an accredited college or university or 4 years related experience in a social service or medical setting.
LANGUAGE SKILLS

Ability to communicate effectively with other professionals and clients, utilizing acceptable English grammar standards. Ability to effectively communicate and present program information to the public. Spanish-speaking is a plus.
SOCIAL SKILLS

Requires ability to communicate appropriately with all staff and volunteers.
REASONING ABILITY

Ability to perform simple math calculations as it applies to program reporting. Ability to solve practical problems and transfer current knowledge to new situations. Ability to enter data into a relational database, utilize Microsoft Office products (Word, Excel, and Outlook).
CERTIFICATES, LICENSES, REGISTRATIONS
None.
PHYSICAL DEMANDS

The employee is regularly required to sit at a computer, answer the telephone, use hands and arms to write, file, and perform other office duties. The employee is occasionally required to walk, stand, drive a car, and lift and/or move
25 pounds. The employee must be able to talk, hear, and see.

A valid driver’s license and own transportation is required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
The noise level in the office work environment is usually moderate but constant.
CELL PHONE AND HEADSET USAGE
The usage of cell phones is restricted to break time only. Headsets are not allowed while performing duties due to safety issues and impairment of necessary communications with staff and volunteers.
DRUG FREE WORKPLACE

Open Hand is a drug free and substance abuse free work environment. Random drug testing may be conducted by an external, neutral tester on all employees. Any perceived use of drugs or reporting to work under the influence of alcohol may be grounds for immediate dismissal.
BENEFITS AVAILABLE

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Open Hand is committed to sponsoring a comprehensive benefits program for all eligible employees. In addition to receiving an equitable salary and having an equal opportunity for professional development and advancement, you may be eligible to enjoy the following benefits which will enhance your job satisfaction:

• Medical
• Dental
• Vision
• 403B
• Pet Insurance
• Employee Assistance Program (EAP)
• Short Term/Long Term Disability
• Legal Shield/Identity Theft Protection

EQUAL OPPORTUNITY

Open Hand is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, citizenship status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by law. Open Hand complies with the law regarding reasonable accommodations for handicapped and disabled employees.
ACKNOWLEDGEMENT

I acknowledge that I have received a copy of my position description. I understand that it is my responsibility to review this description and to familiarize myself with the duties and responsibilities contained herein. I understand that this job description is not a contract of employment and that I am employed at-will and either I or the Company may terminate my employment at any time, with or without cause, and with or without notice.

EMPLOYEE NAME – PRINT

EMPLOYEE SIGNATURE DATE

DIRECTOR/MANAGER NAME

DIRECTOR/MANAGER SIGNATURE DATE

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Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

COVID-19 considerations:
All staff must wear mask on campus.

Experience:

• Customer Service: 1 year (Preferred)