Client Service Specialist

Client Service Specialist in Superior, CO at Ethan Allen Global Inc.

A strong American brand with global reach.

A design authority with a modern attitude.

A high-quality manufacturer.

An innovative retailer.

A destination for the one-stop shopper.

A full-service Design Center staffed by design professionals who make house calls.

We are all of these things, but, most important, at Ethan Allen we are people who love our homes.

And we believe passionately that everyone should love theirs.

Homes are powerful.

Home is the blueprint for your life.

Our work is that simple.

And that complex.

The well-designed home never goes out of fashion, but its definition is always changing.

Every day, we challenge ourselves to create exceptional, relevant, and stylish furniture and accessories.

We customize.

We travel the world for design inspiration.

In my job I’m constantly on the road.

I know just how hard it is to find time to create a home.

That’s why I’m so proud of our complimentary professional design service.

With all the demands of modern life, busy people really need the help of a trusted design pro in making a comfortable home.

I also insist that Ethan Allen provides value, not just with our unique service, but also with free local delivery (which is rarer than it should be in this world); creative financing; and a business structure that gives us remarkable control over costs.

We do it all: design, manufacture, market, distribute, deliver, and install.

We set the standard for the attainable and well-designed home.

And that’s all we want.

It’s that simple and that complex.

M.

Farooq Kathwari Chairman, President and CEO

Job Description

Requisition ID: 011526

GENERAL OBJECTIVES

Acts as first point of contact for clients in the Design Center and on the phone by responding in a professional and courteous manner.

Manages the rotation of client assistance.

SPECIFIC RESPONSIBILITIES

• Greets all customers and guests upon entering Design Center and provides appropriate assistance
• Learns and uses language of design and home furnishings to assist clients in getting oriented to the store. 
• If Design Consultant is not available, provides customer service by directing clients on a tour of Design Center, reviewing style book, lifestyle projections, and/or booking appointment with a Design Consultant.
• Manages phone traffic including, but not limited to, answering and directing calls, retrieving and forwarding messages from voice-mail and activating messages system at end of the day.
• Schedules appointments for design team members.
• Assists design consultants and Design Center Managers with general administrative and clerical duties required for daily function of business.

  Maintains up to date files (electronic and paper), prepares follow-up correspondence, maintains various logs, and assignment lists.

• Updates master and design center price pages and product books.

  Orders memo fabric swatches for clients.

• Organizes client project information.
• Follows up as necessary to insure timely and appropriate customer service to staff members and clients.

Job Requirements

QUALIFICATIONS

Education

High school graduate or equivalent.

Experience

Two or more years experience in customer service support and/or receptionist role, preferably in a design or retail environment.

Other Requirements

Excellent customer service, communication and listening skills, a pleasant demeanor along with a professional appearance and ability to work well with people.

Enjoys working in creative environment.

Organized and detail oriented with ability to handle multiple priorities.

Interested in the field of interior design, fashion and style.

Proficient in basic computer skills including Microsoft office.

Must be able to work holidays, evenings and weekends if schedule requires. 

The starting salary range for this position will be $16.00 to $18.00 per hour depending on experience.

Benefits are an important part of the total compensation that are offered, providing a peace of mind and financial well-being.

Ethan Allen is committed to offering a variety of benefits that allow associates to choose to participate based on personal and family needs.

Some of the benefits offered are 401(k) plan (with Employer matching contributions), two Medical Plans with Prescription Drug Coverage, Health Savings Account (including Employer contributions), Dental Plan, Vision Plan, Basic Group Term Life & Accidental Death & Dismemberment, Supplemental Group Team Life & AD&D Insurance, Dependent Group Term Life Insurance, Flexible Spending Accounts
– Health Care & Dependent Care, Commuter Saving Plans
– Public Transit & Parking, Voluntary Whole Life Insurance, Voluntary Critical Care Insurance, Voluntary Accident Insurance and Employee Assistance Program. 

Ethan Allen has been a leader in the luxury home furnishings and interior design business for more than eighty years.

We are a global style authority, spanning twelve countries on three continents.

We built our company on a vertically integrated business model that has stood the test of time.

We believe our associates are our greatest assets, and that talent, drive, and customer focus should be rewarded.

We employ the best in the furniture industry and offer exceptional training and support by utilizing the latest technology and proven business practices.

Ethan Allen is an Equal Opportunity/Affirmative Action Employer.

All Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

We are an E-Verify Employer.

Ethan Allen is an Equal Opportunity Employer that is committed to inclusion and diversity.

We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities.

To view Ethan Allen’s EEO policy statement click here .

Ethan Allen is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities click here .

Please contact your Benefits Specialist at 203-743-8252 or via email at benefits@ethanallen.com .

Ethan Allen will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

For more information, please click here .

If you’d like more information about your EEO rights as an applicant, please click here .

For more information regarding EEO please click here .

Ethan Allen participates in the E-Verify program in certain locations as required by law.

To learn more about E-Verify and your Right to Work click below: