Client Service Representative

VCA Bering Sea Animal Hospital is looking for an experienced full-time Client Service Representative (CSR). VCA Bering Sea is a general practice and urgent care animal hospital. We value teamwork and mutual respect for one another, regardless of rank. You will not hear “That’s not my job” but rather, “How can I help?” We practice Fear Free, a current approach in veterinary medicine that utilizes practices to help patients feel more at ease, reducing the traumatic and fearful responses that are often seen in veterinary hospitals.

We love to have fun here and enjoy a light atmosphere. We prioritize employee satisfaction because if our employees are happy, then we will do our best work. We keep our fridge stocked with snacks and our Nerf guns loaded! Bi-weekly check-ins with management are a part of the culture to address concerns on a frequent basis.

The CSR position serves as the first point of contact for our clients and sets the tone for the rest of the clients’ experiences. Therefore, qualified candidates must be personable, professional, and courteous. CSRs must be proficient in multi-tasking, completing daily tasks, and prioritizing patient health and clients satisfaction. This position is fast-paced and often hectic; the ability to remain calm under pressure is a must. While veterinary experience is not required, it is a plus.

Common duties for this position include:

• Answering multi-line telephones

• Record management

• Recording client interactions

• Health certificates and MOA Licenses

• Confirming appointments

• Follow-up calls

• Processing payments

• Collaborating with veterinarians and assistants for continuation of care

• Copying and scanning documents

As a full-time employee of VCA, you are eligible for:

• Paid Time Off

• Sick Pay

• Medical/Dental/Vision Benefits

• Life Insurance

• Disability Insurance

• Mental Health Benefits, and more!

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. You can also copy the link below into a browser to apply through our internal career site:

https://www.myworkday.com/vca/d/inst/1$9925/9925$208048.htmld

Company Info: VCA Animal Hospitals operates more than 1,000 small animal veterinary hospitals in the U.S., Canada and Japan. The hospitals are staffed by more than 4,500 fully qualified, dedicated and compassionate veterinarians to give pets the very best in medical care, of which over 600 are board certified specialists who are experts in areas such as oncology, cardiology, emergency and critical care, and surgery for animals. VCA Animal Hospitals provides a full range of general practice services to keep pets well and specialized treatments when pets are ill. As part of the Mars Veterinary Health family of brands, VCA is committed to its purposeA BETTER WORLD FOR PETS.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

VCA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, sex (including pregnancy, childbirth or related medical conditions), national origin, genetic characteristics, physical disability, mental disability, perceived disability, medical condition, age, family care status, veteran or military status, parental status, marital status, registered domestic partner or civil union status, or any other protected status as required by law. At VCA we are committed to equity, inclusion, and diversity, and strive to be a place where a talented mix of people want to come, stay, and do their best work. VCA will engage in the interactive process with disabled individuals who request reasonable accommodations in the workplace.

VCA began in 1986 as a privately owned company with one animal hospital. Today, we are the largest family of animal care providers nationwide. Despite unprecedented growth, VCA has never abandoned its devotion to compassionate, comprehensive pet care. Take a look at our open positions throughout the U.S. and Canada! Were always looking for top notch talent to join the VCA family!