Client Service Director

Gallagher is a global leader in insurance, risk management and consulting services.

We help businesses grow, communities thrive and people prosper.

We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets.

A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

We are seeking a Client Service Director to join our growing team.

Can you lead a team to deliver exceptional customer service?

Are you interested in developing the talent on your team?

We are looking for people who are passionate about building relationships with clients, will collaborate with their team to achieve goals, constantly seek improvement and will demonstrate the value Gallagher can provide.

How will you lead the business?

Communicate at all levels to deliver high-quality client service consistent with Gallagher operational standards and practices.

Lead team to directly support key sales related initiatives and revenue retention.

Manage and develop a Client Service team.

Independently tackle multiple tasks and manage responsibilities for self and team(s).

Utilize your strong interpersonal and planning skills to consistently achieve productivity and performance measurements.

Resolve difficult, high profile client issues: Conduct root-cause analyses, implement appropriate corrective action plan(s), and implement lessons learned for future benefit.

Demonstrate a breadth and depth of operational service delivery management expertise focused on service quality, people, process, and technology.

Lead people and processes, including crafting and implementing client service and productivity improvements.

What skills will make me successful in this role?

Ability and desire to provide results Develop professional relationships with your internal and external partners Effective communication Utilize your resilient and adaptable mindset in the face of shifting priorities Eagerness to collaborate with all Gallagher teams and employees.

Understand business and financial concepts while consulting with clients and internal staff Apply management skills to directly address performance and deliver tough messages LI-RV1 Required: Bachelor’s degree with 6 years client service and/or claims management experience -OR
– High School degree/GED with 11 years client service and/or claims management experience.

A minimum of 4 years supervisory experience.

Property & Casualty Insurance License Desired: Experience in leading and developing teams (preferably in a matrix environment) within an operational service delivery or shared services environment.

U.S.

Eligibility Requirements: Interested candidates must submit an application and resume/CV online to be considered Must be 18 years of age or older Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation Must have unrestricted work authorization to work in the United States.

For U.S.

employment opportunities, Gallagher hires U.S.

citizens, permanent residents, asylees, refugees, and temporary residents.

Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status.

Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill.

Gallagher will require proof of work authorization Must be willing to execute Gallagher’s Employee Agreement or Confidentiality and Non-Disclosure Agreement which requires, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.

Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, color, religion, sex, age, veteran status, disability, national origin, or any other legally protected status.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.

In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Additional Information