Claim Support Specialist

About us

Penser North America a State of Washington-based company.

We have long-standing business roots and relationships in Alaska.

We specialize in Washington and Alaska workers’ compensation and pride ourselves on our ability to customize and deliver a high degree of services to our customers.

Support Staff

Do you take pride in what you do?

Want to learn and have advancement opportunities?

If you are a team player, motivated, not into drama, and looking for a great place to work, we may have a great opportunity for you.

Penser North America, located in Anchorage, AK has an opening in support.

This is a non-union, salaried, administrative, full-time position.

QUALIFICATIONS:
High School Diploma
Excellent oral and written communications skills, minimum of 50 WPM typing/data entry.
Computer proficiency at an intermediate level with basic claims system and Microsoft Office.
Detail-oriented, organized individual with the ability to work in a team environment
Ability to multi-task, meet tight deadlines and shift priority workloads
High degree of integrity and confidentiality required
Must be self-motivated, detail-oriented, and able to maintain current diaries

Familiarity with medical terminology is desirable – but not necessary.
KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
Support other claims examiners and claims supervisors with data entry, faxes, e-mail, compile and distribute reports, certified mail, and prepare legal notices as necessary.
Maintain contact with physician offices via phone, and fax.
Coordinate timely correspondence and proper documentation between the Department of Labor and Industries, attorneys, vocational rehabilitation counselor, medical facilities, and employers as required.
Ability to perform duties with minimal supervision.
Ability to work in a team environment in a cooperative manner.
Maintain professional client relationships.

Job Type: Full-time

Pay: $13.00
– $23.00 per hour

Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Flexible schedule
Health insurance
Health savings account
Paid time off
Professional development assistance
Vision insurance
Physical Setting:
Office
Schedule:
8 hour shift
Monday to Friday
COVID-19 considerations:
Masks are required for all employees and visitors, we have a cleaning protocol and sanitizer stations.

Education:
High school or equivalent (Preferred)
Experience:
Microsoft Office: 1 year (Preferred)
Customer service: 1 year (Preferred)
Work Location: One location