Citi: Vp, Gpa Production Control Lead – Applications Support Tech Lead Analyst

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients best interests.

As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company.

Our technology solutions are the foundations of everything we do.

We keep the bank safe and provide the technical tools our workers need to be successful.

We design our digital architecture and ensure our platforms provide a first-class customer experience.

Our operations teams manage risk, resources, and program management.

We focus on enterprise resiliency and business continuity.

We develop, coordinate, and execute strategic operational plans.

Essentially, Enterprise Operations & Technology re-engineersclient and partner processes to deliver excellence through secure, reliable, and controlled services.

Global Functions Technology is a diverse organization comprised of more than 15,000 talented professionals with some of the brightest minds all working together to realize Citis Vision of growth and economic progress.

As a group, we partner with the Finance, Risk, Compliance, and Human Resources teams to drive the delivery of innovative technology solutions using common data, analytics, and platforms.

Our technology operates in real-time environments, capturing and managing market, transaction, and accounting data, as well as the data from millions of customers daily.

Our solutions cover all products and geographies in which Citi does business.

We are the backbone for reporting across the bank, satisfying our regulatory commitments, enabling our businesses to be nimbler and helping to safeguard customer assets through highly effective controls.

Our commitment to diversity includes a workforce that represents the clients we serve globally from all walks of life, backgrounds, and origins.

We foster an environment where the best people want to work.

We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all.

Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride.

If you are a problem solver who seeks passion in your work, come join us.

Well enable growth and progress together.

Production Control Application Support & Technical Specialist for Change Management: Leadership role responsible for managing the process which reviews, approves, monitors, and reports on changes/releases across all GFT application controlled (UAT/QA, COB and/or Production) environments.Partner with multiple technology teams to meet goals, interacting with senior technology and business management as well as internal and external auditors.

Manage expectations of leadership.Be proactive and forward thinking.

Generate in-depth analysis with a proactive, long-term mind set to define problems and develop innovative, sustainable solutions within industry standards.Ensure GFT compliance to Citi Information Technology Management Policy (CITMP), recognizing the importance of required controls to minimize introducing risks into Citis Production environment.

Ensure that risks, issues, and dependencies are appropriately identified, categorized, documented, and resolved.Review integration points between application development and production control with a focus on identifying the introduction of any gaps in the controls.Identify and define process recommendations to support continuous service improvements, including opportunities for the reduction of manual touch points via automation.

Oversee and review sign-off on Management Operational Reporting (MOR) monthly metrics, recognizing the importance of trending and the impact to incident volume resulting from major releases.

Establish acceptable thresholds of outages and/or incidents from changes to support agile development and/or cloud environments.Oversee and review the final signoff on Management Control Assessment (MCA) breaches and review repeat escalations for process improvement optimizations and/or opportunities for automation across various business and technical processes.Participate in the review of priority and impact of changes and activity to controlled information system environments for accuracy.

Review integration points between development and production control with a focus on identifying the introduction of any gaps in the controls.Administer and maintain audit documentation for Change Management and Configuration Management Data Base (CMDB) monitoring in support of GFT applications and foundational ServiceNow data.

Coordinate and work on multiple projects simultaneously while effectively managing multiple independent tasks to meet deadlines.Ensure a thorough understanding of the impact of any corporate tool changes to the GFT internal procedures for Change and Configuration Management.

Establish SME knowledge of existing tools and activities currently in place for the change management governance via Robotic Process Automation.Establish a thorough GFT CMDB understanding and the impact to established policy and procedures related to management of Change, Major/Standard Incident, Problem, Request and Procurement.

Provide required managerial oversight for day-to-day activities of junior members of the team, coaching, training, contributing to performance appraisals and entitlement reviews as necessary.Member of rotating on-call emergency production support team (on call 24X7 and weekend green zone monitoring, at least six times annually).Qualifications: 7+ years professional experience with 5+ years in a technical role.2+ years lead or project/people management experience.Exposure to ITIL concepts, preferably ITIL foundations certified.Practical problem solving and strategic thinking skills.Demonstrated leadership and relationship building skills with a service oriented attitude.Ability to work in a fast-paced environment, with ability to adjust quickly to changes and re-prioritization.Proficient using basic technical tools and systems.

Highly proficient in MS PowerPoint and Excel (including Pivot tables and macros).Clear and concise written and verbal communication skills to exchange complex information, especially where explaining technical items to non-technical/junior employees.Ability to define, create and improve procedures to ensure consistency and adherence to all necessary corporate information technology policies.Apply in-depth understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area.Bachelor degree or equivalent work experience Job Family Group: Technology Job Family:Applications Support Time Type:Full time Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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