Chuck Latham Associates: Client Services Coordinator

Position Summary Provide direct support for our retail field representatives including coordination of store objectives, instruction kits, samples, and grand openings; resolve all issues/questions from field; communication between field and outside sales force, vendors, and customers; and compile and send required materials to field staff.Duties and Responsibilities
· Support remote team of District Managers to get supplies and materials shipped to field representatives
· Provide customer service to District Managers and vendors to ensure smooth execution of projects and monthly store objectives, to include with processing and shipping of client product orders
· Complete monthly mailings for retail field associates including making copies, preparing supplies and promotional materials, counting out coupons, and packing for shipments
· Create and maintain relationships with representatives from various companies such as UPS, USPS, All Copy
· Order office supplies for the Client Service team and compile bill backs for invoicing vendors
· Identify efficiencies in processes to reduce expenses and increase fill rates
· Maintain warehouse department inventories, processes, procedures, and post updates on company sharepoint
· Maintain web based reporting system to ensure that store lists, clients, chains and new users are all up-to-date
· Prep web based reporting system each month by create projects, monthly objectives, and send rep offers monthly
· Vendor support to set up retail service instructions and communications, as needed
· Enter store information, job numbers, clients and chains into time keeping system
· Ensure proper inventory levels for mailing materials, utilization of warehouse space is efficient, clean and safety standards are upheld
· Assist with warehouse deliveries and pick-ups
· Lead and/or participate on various projects as they arise
· Other duties as assigned by Warehouse LeadQualifications
· Experience in MS Office Suite required with an emphasis in Excel
· Strong computer skills.

Ability to prepare well written communications, develop spreadsheets as management and analysis tools, and create SOPs
· Ability to lift 50 lbs., on occasion
· Ability to stand for a minimum of four hours to pack envelopes and boxes
· Preferred experience with UPS, USPS shipping systems a plus
· Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully
· Interpersonal Skills—the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things
· Oral communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills
· Written Communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.

Excellent proofreading skills
· Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans
· Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality
· Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events
· Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance
· Safety and security—the individual actively promotes and personally observes safety and security procedures and uses equipment and materials properly
· Experience as a retail merchandiser preferred
· Preferred experience with SaaS reporting systems a plusJob Type: Full-timePay: $15.00 $21.00 per hourSchedule:Monday to FridayEducation:High school or equivalent (Preferred)Experience:Customer service: 1 year (Preferred)Work Location: One location