Change Healthcare: Senior Client Executive Decision Support Health Systems West

Overview of PositionThe Senior Client Executive will create and drive to completion customer specific revenue retention and growth strategies for InterQual Decision Support top tier assigned clients, leveraging operational efficiency/utilization reviews, sales opportunity qualification & /or close, facilitation of training, assistance with onboarding processes, & strategic planning.

This roles focus is to ensure we are meeting and exceeding customer needs and expectations.What will be my duties and responsibilities in this job?Serve as customer operational expert for all aspects of top tier assigned customers for both for existing and potential areas of partnershipServe as customer operational expert for all aspects of top tier assigned customers for both for existing and potential areas of partnership.Coordinate operational and strategic activities internally to improve customer experience and strengthen corporate processes across Onboarding, Support, Sales, Customer Experience, Business Intelligence, Product, IT, Customer Communications, Billing, & FinanceMaintain and expand relational footprint within assigned clients, focus but not limited to, on Manager, Director, and VP contactsCreate and deliver Business Reviews with all assigned clients per corporate guidelinesMeet assigned goals for vertical, revenue retention and growth within assigned accountsMaintain accuracy of customer documentation in all corporate repositories such as Pivotal, Salesforce, Siebel, Qualtrics, and Contract AdministrationServe as escalation point for operational disruption across all defined areas of partnershipWhat are the requirements needed for this position?Minimum of 7+ years progressive healthcare account managementBachelors degree in related area of study or equivalent experience What other skills/experience would be helpful to have?Proven track record of successful management, service and/or revenue retention activities for complex customers or projectsPreferred experience working with large managed care organizations or large integrated care delivery systemsProfessional and effective communication skills required including comfort with conversations that create clarity and improve collaboration at all levels within complex and diverse organizationsHighly organized and capable of driving multiple projects to completion simultaneouslySuccessful track record of working as a part of dynamic, fast-paced and growing teams that are results oriented and collaborativeEffective analytical, problem-solving and decision-making skillsExperience with Excel, CRM tools, and Net Promoter Score preferredMasters Degree preferred What are the working conditions and physical requirements of this job?

General office demands How much should I expect to travel?You will be required to travel 50%.

Current State: We are all working virtual now.Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

COVID Mandate As a federal contractor, Change Healthcare is adhering to the Executive Order which mandates vaccination.

As such, we are requiring all U.S.

new hires and employees to show proof of being fully vaccinated for COVID-19 or receive an approved accommodation by their date of hire, as a condition of employment.

As we continue to navigate the ever-changing COVID-19 pandemic, we remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities.

Proof of vaccination or accommodations requests will be collected once an offer is accepted with Change Healthcare.

All accommodation requests will be carefully considered but are not guaranteed to be approved.

Equal Opportunity/Affirmative Action Statement Change Healthcare is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.

To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.Eeoc.Gov/employers/eeo-law-poster and the supplemental information at https://www.Dol.Gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.Pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.comwith ” Applicant requesting reasonable accommodation” as the subject.

Resumesor CVs submitted to this email box will not be accepted.

Click here https://www.Dol.Gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.Pdfto view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understoodChange Healthcares Privacy Notice to California Job Applicants Regarding the Collection of Personal Information.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.