CB2: Team Leader, Customer Service
CB2
This is a Full-time position in Miami Beach, FL posted September 11, 2021.
A natural mediator and expert communicator, you lead the way for an outstanding customer experience.
You’re a master of conflict resolution and are confident in making timely decisions on behalf of the customer, acting as the liaison between the customer and associate.
You set up your team for success, building an effective communication system to monitor and resolve customer service issues.
An involved and engaged mentor, you lead by example and actively coach your team by providing productive real-time feedback.
Working closely with Assistant Store Managers, you lead by example and observe communication of associates to ensure customers are getting personal attention throughout their visit.
Your patience and positive energy keep your team and the store thriving.What you’ll do:LeadershipLead designated functional team and manage associate workload as determined in partnership with the Assistant Store Manager.Coach Department Specialists and associates on exceptional performance and maintain a strong visible presence in the department/work area.Job KnowledgePartner with the Assistant Store Manager to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.Maintain an understanding of new store initiatives and communicate changes to the Department Specialists and associates, ensuring adoption throughout the store, into steady state.Results OrientedFocus on promoting and driving sales, maintaining an awareness of current product in store and not in store.Review KPI results, working with Assistant Store Managers to identify opportunities and corrective actions.Communication/TeamworkCommunicate regularly with the applicable functional Assistant Store Manager to review business results, execution of plans/strategies, customer feedback and associate performance.Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.What you’ll bring:Your sense of personal style with a discerning eye and passion for design and home furnishings1+ years customer service or retail experienceStrong communication and interpersonal skillsHigh school diploma/GED or equivalent
