Care4Kids Client Services Representative
United Way of Connecticut
This is a Full-time position in Rocky Hill, CT posted February 27, 2022.
Apply for Care4Kids CLIENT SERVICES REPRESENTATIVE and GET PAID BEFORE YOU’RE EVEN HIRED!
Your time is valuable – so we’ll pay you for it.Take our assessment test within 24 hours of our contact and get a $100 gift card!Interview with us and get a $100 gift card
GET HIRED AND GET $500!*
*$250 in the payroll following successful completion of classroom training*$250 in the payroll following 90 days on the job
If you’re an individual who wants to help low to moderate income families in CT to pay for childcare costs, consider joining United Way of CT as a Care4Kids Client Services Representative.As part of the Care4Kids Contact Center team, you will provide clients with information about eligibility requirements, application procedures and status, and you’ll document all contacts.Classroom training provided.
The Hours: Monday through Friday, 8:00 a.m. – 5:00 p.m.; 9:00 a.m. – 6:00 p.m. (3rd Thursday of every month) (Full-Time)
The Pay & Benefits: $16.50 per hour (pay grade 11, $14.06 through $18.28)
Spanish- or Portuguese-speaking applicants who are hired and pass certification will get an additional $.75 per hour (an additional $1.50 per hour for both languages).
- An outright 8% 401(k) contribution (approximately $2,746 annually)
- 20 days of Paid Time Off in a calendar year – you begin accruing immediately!
- 13 paid holidays per year
- Generous health benefits including 80% company-paid health insurance and deductible
- Tuition reimbursement (after 1 year)
- Supportive, culturally diverse and inclusive company culture
After job training, position will be hybrid (in office and remote).
Job Requirements:
- High School Diploma/GED required with a minimum of two years’ experience in a customer service field required.
- Minimum of one year’s office experience involving use of telephone and computer.
- Prior experience demonstrating strong computer and phone skills strongly preferred.
- Previous Contact Center experience desirable.
- Proficiency with MS Office applications required.
- Ability to handle a high call volume in a fast-paced Contact Center environment.
- Ability to diffuse difficult situations while handling calls.
- Ability to follow strict guidelines in regard to verification and authorization.
- Ability to maintain a high level of confidentiality in day-to-day duties.
- Solid written and verbal communication, listening, organization and priority setting skills.
- Strong customer focus in all tasks and activities, even while under pressure.
- Solid problem solving skills.
- Ability to work and produce in a team environment.
- Ability to relate well with people from diverse groups.
- Bilingual English/Spanish preferred.
- Ability to perform job with integrity and values consistent with the UWC Mission.
APPLICATION DEADLINE: February 28, 2022
As a VEVRAA Federal Contractor, United Way of Connecticut, Inc. desires priority referrals of protected veterans for positions at its location at 1344 Silas Deane Hwy, Rocky Hill, CT 06067. Any questions may be referred to Recruitment@ctunitedway.org.
United Way of Connecticut is an Affirmative Action/Equal Opportunity Employer.
Male/Female/Disability/Veteran
www.ctunitedway.org.
United Way of Connecticut, Inc. endeavors to make www.ctunitedway.org accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact (860) 571-7500. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
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