Call Center Sales Representative

The Receptionist – Administrative Assistant provides general support with a variety of clerical activities, general office, and related tasks. The receptionist will be responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, flow of correspondence, requisition of supplies as well as additional clerical duties. They must be able to work under pressure to handle a wide variety of activities and confidential matters with discretion.

Essential Functions

Answer calls in a professional and welcoming manner.
Greet and welcome customers- offer them a water, coffee, or soda.
Schedule meetings and manage conference room schedules
Enter events and maintain company calendar
Maintain organization of conference room, kitchen, and common areas
Ensure copiers and fax machines are stocked with paper, toner, and schedule maintenance when necessary
Schedule office maintenance visits when necessary
Assist team with scanning, emailing and faxing documents.
Ensure the mail is checked daily and distributed, prepare overnight deliveries
Ensure office supply inventory is maintained and orders are completed when necessary
Maintain phone/extension lists monthly
Scan and upload documents for vendors/clients into Spectrum
Print, file and mail vendor checks
Other requests as necessary (filing, updating excel documents, writing e-mails and letters)
Competencies

Communication proficiency
Time management
Collaboration skills
Detail oriented
Flexibility
Computer proficiency – Excel, Outlook, Word, PowerPoint
Stress management/composure
Self-starter, work within established guidelines
Strong organizational skills/ability to prioritize and follow through
Critical thinker – ability to analyze, anticipate, and contribute to solutions
Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Required Education and Experience High school diploma.

Three – five years of administrative or clerical experience.

Construction experience a plus, but not required.

Other Duties Please note this job description is not designed to provide a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

100 % employer-paid medical and dental insurance options for eligible employees
Additional voluntary medical, dental, vision, and life insurance plans available
401K Plan
Paid vacation/sick/holidays for eligible employees

Job Requirements:

• Expanding outbound call center division
• Split between call center and home
• Manage ongoing training for call center staff
• Maintain an expert knowledge of call center
• Maintain call center database by entering information
• Perform outbound call campaigns generated sales leadsto company
• Ensuring that call center policies and procedures
• Monitor all day in the call center to gage call center activity
• Answer inbound calls from existing and potential customers
• Providing reporting on service levels for call center performance
• Expect professionalism and reliability from call center employees
• Meet and exceed daily outbound call quotas
• Ensure that the call center goals are met and support call center quality and training efforts
• Ensure that the contact center goals are met and support contact center quality and training efforts
• Start sales career with a growing organization in a call center sales and customer service role
• Transferring calls to other departments/call centers if customer
• Improve call center systems and processes, as well as hire, train, and manage call center staff
• Accomplishing sales goals and maintain a daily call quota
• Make outbound calls to achieve the goals of assigned call segment
• Generating sales of telecommunications products in an inbound sales center