Call Center Representative

Teleperformance
– We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services.

The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller.

They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

Responsibilities Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns Maintains and updates customer information as necessary Calmly attempts to resolve and de-escalate any issues Escalates calls to supervisor when necessary and appropriate Responds to requests for assistance and/or possible processing of credit card authorizations Tracks call-related information for auditing and reporting purposes Provides feedback reports on call issues related to downtime and/or training issues Upsells to customers as necessary Requirements High School Diploma or equivalent.

More education or experience may be preferred.

Strong customer service, active listening, verbal and written communication skills.

Professional phone voice.

Understanding of company products, services, and policies.

Proficiency with computers, especially with CRM software, and strong typing skills.

Ability to ask prying questions and diffuse tense situations.