Call Center Representative – Bilingual

Eyecare Associates (ECA) has been caring for families in the New Orleans community for over twenty-five years. Our doctors experience, combined with a personal commitment to their patients comprehensive eye care needs, has made them some of the most highly respected and trusted eye care providers in the south. Our commitment is to make certain our patients benefit from the safest and latest technological advances.

Eyecare Associates is actively recruiting a Bilingual Call Center Representative.

This position is eligbile for a $350 SIGN-ON BONUS.

Eyecare Associates (ECA) has been caring for families in the New Orleans community for over twenty-five years. Our doctors experience, combined with a personal commitment to their patients comprehensive eye care needs, has made them some of the most highly respected and trusted eye care providers in the south. Our commitment is to make certain our patients benefit from the safest and latest technological advances.

JOIN US! apply with your resume.

• Greets patients in polite, prompt, helpful manner and provides any necessary instructions/directions

• Scheduling and rescheduling patient appointments

• Maintaining cohesive physician schedules for all locations

• Obtaining necessary information from patients to create a comprehensive medical advisory

• Willingness to further advance medical knowledge to maintain a working understanding of all diagnosis and their specific scheduling needs

• Able to maintain composure and patience with demanding phone calls

• Accurately and efficiently process and transfer calls as needed using a multi-line phone system

• Maintains clean, orderly working area and shared work space

• Attends required meetings and participates in committees as requested

• Participates in professional development activities and maintains professional affiliations

• Maintains confidentiality in regard to patient accounts status

• EDUCATION : High School or GED required. Associate Degree or related healthcare certification preferred. One year of experience in customer service, front office and/or related clinical environment required; working knowledge of medical terminology. Knowledge of Compulink preferred.

• COMPUTER SKILLS: Strong computer knowledge and skills with a minimum typing speed of 30 AWPM. Able to navigate multiple system applications.

• CUSTOMER SERVICE: Ability to interact with patients from all economic, educational, social, etc. backgrounds. Ability to treat all patients with respect.

• COMMUNICATION: Ability to effectively communicate both verbally and written and in a manner conducive to the patients age and developmental stage.

We offer a competitive benefits package :

Medical

Dental

Vision

401k w/ Match

HSA/FSA

Telemedicine (100% company paid)

EAP (100% company paid)

Group Life/AD&D (100% company paid)

STD (100% company paid)

LTD (100% company paid)

Generous PTO and Paid Holidays Package

Flexible Scheduling

Employee Discounts and Perks

ECA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job ID: 2021-2392

External Company URL: https://www.eyesouthpartners.com/

Job Board Name: Eye Care Associates