Call Center Representative

Ajilon is currently seeking a Call Center Representative with at least 1 year of experience for a full-time position at an established Settlement Administration firm in Seattle, WA. This is a great in office contract-to-hire role that offers the opportunity to work with a result-oriented and dedicated team.

· Type: Contract-to-hire

· Pay Rate: $19.00-$22.00 depending on experience

Responsibilities

· Answering inbound calls and chats from customers professionally and responding to customer inquiries and complaints.

· Completing call notes and call reports as necessary and updating them in the CRM.

· Providing customers with the organization’s service and product information.

· Identifying, escalating priority issues, and reporting to the high-level management.

· Obtaining and evaluating all relevant data to handle complaints and inquiries.

· Other duties as assigned.

Education and Experience

· Customer Service or previous professional phone experience a plus

· Ability to work full-time with availability to work overtime, if necessary.

· Ability to interact with potential claimants in a professional, respectful, and articulate manner over the phone

· Exceptional attendance and punctuality, dependable, strong work ethic, and professionality

· Associate Degree Preferred; Financial Knowledge is a plus

If you’re interested in this Customer Service Representative role in Seattle, WA, please send your resume to Mecaila.Delvecchio@Accountingprincipals.com for immediate consideration!

Job Requirements:

• Manage call center representatives and call performance
• Perform call center follow-up
• Perform other call center duties
• Prepare call center performance reports
• Report daily call center stats
• Assist with supporting call-center
• Selling services to consumers who call the call center
• Maintain call center database by entering information on every call
• Provide support for call center agents on escalated calls
• Provide backup call center management
• Plan for call center technologies
• Receive inbound calls from customers
• Impacting call center performance to management
• Lead an exceptional call center team
• Manage the daily call center operations
• Resolve inbound customer calls regarding account
• Maintain call center database by entering information
• Define inbound call readiness state
• Processing customer transactions in a call center environment
• Maintain call center database by recording call outcomes and disposition