Call Center Representative

RESPONSIBILITIES:
Kforce has a client in search of a Call Center Representative in Detroit, MI.

Duties: Answer calls, emails and electronic tickets from dealer network, end-users, and internal customers regarding Detroit engine, transmission, and axle technical service or service parts related issues, concerns, or complaints Assist internal and external customers in a professional, courteous, and timely manner Utilize company documentation, literature, and database to provide technical support Maintain call note logs with all pertinent information Interpret data from Virtual Technician telematics and disseminate to end users Communicate technical service concerns or emerging issues to management Assure all Safety and Compliance guidelines are followed; This includes items involving Safety and Compliance related issues are sent to the Compliance department Refer more complex technical issues or concerns to appropriate party Ability to work any shift, holidays, and provide afterhours support when necessary Maintain a clean and safe work area Minimal travel required Participate in cross functional projects and meetings
Job Requirements:

REQUIREMENTS:
A High School diploma (or equivalent) with 3 years of related experience or an Associate’s degree (or higher) required in lieu of experience Ideal candidate will have 4-year degree, and experience in a technical field; Diesel Tech or technician balance is ideal Senior Technical/Advanced Admin Support/Advanced Technician/Group Leader Real life experience is ideal, but need technical skill set Technical skills
– email, remedy, phone systems, navigating tools; This can be taught, but is a plus if the candidate has the experience Kforce is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.