Call Center Representative -$19 per hour

A-Line Staffing Solutions is now hiring a Call Center Representative for a major financial institution in Riverside, RI The Call Center Representative would be working for a Fortune 500 company and there is growth potential.

This position is full time/40 hours per week.

MUST BE LOCAL TO RIVERSIDE, RI Pay: $19 per hour Schedule: Monday-Friday, 8-hour shift, must be flexible between 8am-8pm Job Description: Verifies customer identity including asking customers to provide personal information and comparing that information to data stored in the computer system in order to ensure confidentiality and legal compliance Job Duties: Listens to customers including letting the customers fully explain issues, asking questions for clarification, maintaining composure with upset customers, and conveying a sense of empathy in order to fully understand the customer’s issue.

Adapts communication to customers by altering rate of speech, inflection, tone, and content in order to facilitate customer understanding, retention, and comfort.

Explains policies and products to customers including answering questions, helping customers understand product features, helping customers with online banking processes, and general bank services in order to educate and support customers.

Researches customer issues including reviewing customer relationship, exploring transaction history, performing searches (e.g., dollar amounts, dates), and gathering additional information from bank documentation and resources in order to identify the source of the problem for resolution.

Determines solutions to customer problems including determining possible courses of action, determining the most appropriate solution in the interest of the customer and bank, presenting the solution to the customers, and fostering acceptance of the solution in order to ensure customer satisfaction Solves problems including taking action on fee rebates, activating cards, replacing cards, ordering checks, updating customer information, executing stop payments, taking applications for overdraft protection, etc., in order to immediately address customer issues.

Job Requirements: Job Requirements: Customer Service Experience.

Call Center Experience preferred.

If you are interested in this position, please apply now Contact Nick at A-Line Staffing for more information at nnaranjoalinestaffing.com or at 586-710-7948.