Call Center Rep I

CIT is a leading national bank focused on empowering businesses and personal savers with the financial agility to navigate their goals.

CIT Group Inc.

(NYSE: CIT) is a financial holding company with over a century of experience and operates a principal bank subsidiary, CIT Bank, N.A.

(Member FDIC, Equal Housing Lender).

The company’s commercial banking segment includes commercial financing, community association banking, middle market banking, equipment and vendor financing, factoring, railcar financing, treasury and payments services, and capital markets and asset management.

CIT’s consumer banking segment includes a national direct bank and regional branch network.

Discover more at cit.com/about.

CIT is seeking a Call Center Representative to join the Contact Center supporting our Retail Bank.

This role is part of the contact team supporting customers interested in our products and services.

A Call Center Representative is responsible handling inbound calls assisting customers in opening accounts, managing online and mobile banking and processing deposit transactions.

Responds to customer inquiries and independently resolves issues.

Displays etiquette, knowledge, and solutions when servicing customers.

Identifies cross sales opportunities; cross sells products and services, retains maturing accounts, and solicits referral business.

Possess a solid understanding of online, mobile and tablet platforms and can successfully guide customers through their application or transaction.

Navigates customers by recommending digital products and services to meet servicing solutions.

Guides customers through digital solutions including assistance in completing a new account application.

Negotiates account renewal to retain and expand customer relationship.

Processes basic maintenance transactions and guides customers to financial solutions making banking convenient and simple.

Strong knowledge of BankonCIT’s products and services leading to appropriate solution recommendations.

Consistently achieves productivity and service key performance metrics.

Ensures adherence to BankonCIT policies and standards on every transaction.

Qualifications:
Knowledge of the various operating systems available and compatible with Online Banking; Windows, IOS Knowledge of the various browsers used/compatible with Online Banking; Internet Explorer, Safari Knowledge of Mobile/Tablet devices and associated Operating Systems; Android/IOS Requires excellent verbal and written communication skills

CIT is committed to Equal Employment Opportunity.

It is CIT’s policy to provide equal employment opportunities to all qualified applicants without regard to their race or perceived race (including traits historically associated with race, such as hair texture and protective hairstyles), color, national origin, nationality, ancestry, citizenship, immigration status, age, sex (including pregnancy, lactation, childbirth or related medical conditions), actual or perceived gender, gender identity, gender expression or transgender (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), religion, creed, marital status, family status, domestic partnership or civil union status, affectional or sexual orientation, atypical hereditary cellular or blood trait, genetic information or predisposition or carrier status (including testing and characteristics), status as a victim of domestic violence, actual or perceived status as a caregiver, military status and service, protected veteran status, mental or physical disability, perceived disability, record of disability, medical condition, AIDS and HIV status, or any other protected characteristic established by applicable federal, state, or local laws.

If you would like more information about your EEO rights as an applicant under the law, please click here:

Pay Transparency Notice

EEO Law Poster

EEO Supplemental Poster