Call Center Operator Scheduler

ApplyDescriptionOur full-time non-exempt (hourly) Operator/Scheduler helps to support our mission and team so we can work in the most efficient and effective way. This role will provide customer service to callers to Adult & Child Health, acting as the first point of contact for stakeholders in the community and clients. Staff answer primary phone lines on behalf of the agency and schedule appointments in multiple electronic medical records and provide a range of administrative services in support of Adult & Child Health’s programs. You will work Monday – Friday, 8am – 5pm out of our Southport/Greenwood office off of Madison Avenue.What You’ll Do* Provide customer service through all internal and external phone calls* Appointment scheduling and continuous monitoring of appointment changes* Communication with both staff, clients and stakeholders* Maintaining and monitoring JIT and PE (scheduling) processes and protocols* Provides accurate and organized record keeping in multiple EMR/records and filing systems* Provides support to clinical and medical ensuring accuracy* Administrative support duties as neededAbout Adult & Child HealthAdult & Child Health has served central Indiana as a Community Mental Health Center for over five decades as a 501c(3) not-for-profit organization. We’ve been a staple in Indianapolis since 1949, originally known as Marion County Child Health Clinic. In 1982, we officially became Adult & Child Health. In 2017, we became a Federally Qualified Health Center, which means we can now deliver primary care to our community. This bridge to becoming an FQHC has provided us the opportunity to improve the whole health of each person we serve.At Adult & Child Health we believe the need for equality permeates the very mission and services we provide to persons who face all kinds of discrimination and we stand shoulder to shoulder with our community in an effort to support them. We have a welcoming and energetic environment that encourages collaboration, diversity and innovation across our organization. This environment gives our staff the opportunity to enhance current skills and build new capabilities, while providing excellent care to our clients.Learn more about Adult & Child Health and our mission HERE or check out our Facebook, LinkedIn, Twitter and YouTube pages.Adult & Child Health offers an extensive benefits package that includes:Work Life Balance* 9 paid Holidays each year* Generous PTO accrual plan with up to 156 hours of PTO in your first year (based on 40-hour weeks)* Company PTO Donation Bank for catastrophic and emergency PTO needs* Customizable flexible schedule optionsFinancial Well Being* Mileage reimbursement* 401k with up to 4% company matching* 4 Approved NHSC & SUD Sites eligible for Loan Repayment Options (for applicable positions)* Adult & Child Health is a PSLF (Public Student Loan Forgiveness) eligible organization.* Incentive compensation (position specific)* Employee Referral Program offering Referral Bonus’ (for applicable positions)Wellness* Service anniversary recognition program* Medical PPO and High Deductible medical plans w/ telehealth options and mail order prescription program for generic maintenance drugs* Medical and dependent care FSA plan; HSA plan with employer contributions* Competitive dental and vision plans* Employer paid STD, LTD, and life (additional life options available for purchase)Growth & Development Opportunities* Career advancement opportunities through our Career Path programs that allow you to increase skillset, competencies, and your compensation* Staff Development funds to meet continuous development, training and CEU needsRequirements* Completed high school diploma* At least one year of directly related work experience* Professional, helpful, positive attitude, multi-tasker, organized, reliable, ability to handle high stress situations/environments; enjoys working with people, dependable* Proficient in Excel, Office 365/Outlook, Word* Knowledgeable of HIPPA/confidentiality* Writing skills, Phone etiquette, Communication