Call Center Operator

About UsOverviewREPORTS TO: PROGRAM MANAGER LOCATION: 692 Blake Ave. Brooklyn, NY 11207 HOURS: Full time – 35hours weekly JOB SUMMARY: The call center Operator provides customer service to community residents and responds to inquiries regarding the ERAP. Operators also prescreen for eligibility and schedule appointments to complete applications. Call center Operators also provide follow up information pertaining to application status. MAJOR DUTIES:• Manage inbound calls to ensure effective and timely resolutions of inquiries.• Make outbound calls to respond to messages.• Prescreen residents for ERAP eligibility.• Schedule appointments with Case Workers to complete ERAP applications. • Submit daily and weekly data reports.• Attend daily and weekly team check-ins. • Attend trainings as needed QUALIFICATIONS:• Solid organizational skills and excellent verbal and written communication skills. • Must have a commitment to work from a strength based and/or youth development perspective.• Must have active listening and organizational skills.• Ability to work flexible hours, including evenings and weekends.Additional InformationGood Shepherd Services is an equal opportunity employer that is proudly committed to becoming an anti-racist and multicultural organization that stands up for justice and equity. We welcome prospective employees from diverse backgrounds, for administrative support and direct service and leadership roles, who will join us on that journey, uphold our values and approach, and believe in our mission. Additionally, we aim to have a racially representative leadership and workforce that is reflective of the communities we work in partnership with.Good Shepherd Services is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors. We do not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of our activities or operations. These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services.