Call Center/Customer Service Representative

BEST PLACE FOR PEOPLE Join us in making connections.Teleperformance connects the biggest and most respected brands onthe planet with their customers by providing customer care,technical support, customer acquisition, digital solutions,analytics, back-office and other specialized services to ensureconsistently positive customer interactions. What You Will Do: *Responsible for all customer inquiries and questions * Provideexcellent customer service at all times * Follow up to customerinquiries by taking specific action in a timely manner *Troubleshoot equipment and system problems * Problem solve to helpcustomers resolve issues on first call * Enters data from customersinto various software programs * Appropriately communicate withupset customers to resolve their inquiries * Thrives as a teamplayer in a fast-paced, high-energy, change-oriented environment *Participates in additional training courses when needed * Performsother related duties and assignments as required and as assigned bysupervisor * Exercise retention efforts when appropriate * Identifycustomers who are comparison-shopping and inquiring about contractterms * Assisting the customer with the correct price plan What YouWill Bring: * 6 months Contact Center experience preferred * Oneyear previous customer service experience required * Must be atleast 18 years of age * Type 25 wpm * High School Graduate or GED *Logical problem solving skills and ability to multi-task * Provenoral and written communication skills * Must have availability towork various shifts * Ability to use Windows operating systems andnavigate between various windows * Ability to work under pressure *Continuously demonstrate a high sense of urgency * Must have a keensense of attention to detail, taking the initiative. * Must be ableto pass a Federal Background Check and Drug testing * Possess ahigh level of Professionalism * Proven experience in overcomingunexpected difficulties and using logical problem solving skills. *Ability to understand and empathize with customer’s issues.Teleperformance offers outstanding support to our team. You are thereason for this company’s success and your well-being is ourpriority. We believe in nourishing your work life balance andmaking sure you are feeling loved. Our excellent medical benefitsgive you the opportunity to regularly check on your health,providing a solid health and financial security while our paidvacation leaves, flexible scheduling, and 401k Savings account cangrant you the vacation you deserve while still working or afterretirement. In Teleperformance, there are a lot more for youbecause we value YOU!