Call Center Customer Service Representative

Job Description Duties & Responsibilities (Please Note – 40 hours per week) • Demonstrate commitment to AP Electric positive and respectful workplace environment by leading, acting and behaving in a professional manner. • Prior call center customer service experience is required in fast paced environment. • Become proficient in AP Electrics’ products, services and capabilities. • Understand industry and competitors’ products, services and capabilities. • Follow all company policies and procedures. • Provide Inside Sales and Customer Service support to AP Electrics’ customers • Through proficient use of interpersonal skills via phone and email, engage and probe customers to ensure their true needs are determined and provide optimal solutions. • Work with our existing and new contractor (developers electricians) base to provide program and after-market parts for back-up power solutions • Respond in a timely and accurate manner to incoming tasks, outbound activities and resolve issues. • Complete and respond to quotes per customer request. • Enter order which are received. • Provide applications and product selection assistance to customers • Regular outbound calling to follow up on quotes, opportunities, and leads. Skills, Attributes and Experience Required • Some experience in electrical or electronics technology or related technical field is preferred. The successful candidate must have the demonstrated ability to understand electrical and mechanical concepts and to successfully communicate them to customers and sales channel partners. (Generator knowledge a plus) • 1-3 years of experience in sales of some technology product(s) in a business-to-business and business to consumer environments. • Aptitude to learn quickly (training is provided by our staff and manufactures). • A positive attitude and professional appearance along with the ability to thrive in a small company environment and build strong relationships with coworkers, customers and partners. • Excellent proficiency with basic computer knowledge (Word and Excel) • Successfully perform duties with a sense of urgency • Must be persistent, action-oriented, results-driven and self-motivated • Strong interpersonal and customer service skills • Excellent written and verbal communication skills • Strong organizational skills, ability to set priorities and meet deadlines • Ability to prioritize and multi-task numerous activities but remain available for incoming calls • Ability to interact well with all levels of customer functions • Must commute to our facility Monday – Friday in Pleasant Prairie, WI Company Description About the Company AP Electric & Generators was founded in 1999. We started as electricians focused on installing and selling home standby generators in the Chicago area. In 2005 we launched our internet sales division and were one of the pioneers of internet sales of back-up power generators. Since that time, we have grown to be one of the largest on-line distributors of back-up power generators in the country. In 2013 we moved our company to a larger facility in Pleasant Prairie, Wisconsin to better service our customers. We also have a sister e-commerce company which is in launch mode. URLs – www.apelectric.com and www.apgeneratorparts.com