Call Center Customer Service

NOW HIRING! APPLY NOW! We are seeking 60 Call Center Customer Service Representatives with experience working in customer service! Apply NOW to become a part of our great team in Johnston, RI **This role is entirely ON SITE** Pay: $21.43-$23.57 Per hour Schedule: Must have open availability between 7am-10pm Responsibilities: Receives customer calls including answering phone, greeting customers, and displaying an upbeat and helpful demeanor in order to create a positive first impression. Explains policies and products to customers including answering questions, helping customers understand product features, helping customers with online banking processes, and general bank services in order to educate and support customers. Researches customer issues including reviewing customer relationship, exploring transaction history, performing searches (e.g., dollar amounts, dates), and gathering additional information from bank documentation and resources in order to identify the source of the problem for resolution. Solves problems including taking action on fee rebates, activating cards, replacing cards, ordering checks, updating customer information, executing stop payments, taking applications for overdraft protection, etc., in order to immediately address customer issues. Sells products including reviewing customer relationships for potential needs, determining most appropriate products to for customers, explaining rates and product benefits, referring to computer prompts on suggestive selling, and determining appropriate situations to suggest products in order to deepen customer relationship with bank Job Requirements:Education/Experience: 1+ Years’ experience in customer service required High School Diploma Skills and Competencies: Interpersonal Communication Multitasking Strong computer literacy skills APPLY TODAY! Samantha Eelbode / A-Line Staffing Solutions / 586-710-7955 / SEelbode@