Call Center Customer Retention Representative

CUSTOMER RETENTION REP
– INTERIM WORK FROM HOME
– PhoenixWithout a cape or golden lasso like other superheroes we know, in this role, you’re saving Cox Communications customers and helping them find true connection when they’re feeling a bit…disconnected.Interested in a challenging, rewarding opportunity that allows you to put your own particular brand of persuasive superpowers to work for the common communications good?

Cox Communications, part of the Cox family of businesses, may be the place for you and we’re hiring a Customer Retention Representative
– Interim Work From Home.The Customer Retention Representative
– Interim Work From Home is role is a highly consultative retention sales opportunity, operating in a call center environment that is temporarily work from home.

Call center hours of operation are 5am
– 8pm, Mon
– Fri and 6am
– 6pm, Sat and Sun; shift schedule will be determined at time of hire and subject to change.As part of a customer loyalty driven team, highly motivated individuals will earn an hourly rate of $15.88.

The target commission is $1,700 a month.

There is potential to earn up to and beyond $70,000 as a high performer.

Higher performers are eligible for accelerated pay up to two and a half times their monthly incentive.

You must live within the area of Phoenix, AZ where Cox Communications services are available and be willing to commute when appropriate to the office due to technical or performance needs.

To qualify, you must also have a high-speed internet connection available in your home.NOTE: There could be a live video interview required during our recruitment process.What You’ll Do* You’ll take calls from customers who are considering downgrading or disconnecting, listening to their concerns and steering them toward solutions so that we can turn the corner on their experience with us* Along the way, you’ll also enlighten them on such details as features, offerings, billing, charges, and product value* You’ll upsell, cross-sell, and hang on to customers like a retention rock star* You’ll negotiate pricing and bundle new opportunities (while following company guidelines, of course)* You’ll dive into our customer record database to masterfully manage transactionsWhat’s In It For You?How do we retain our Retention Reps?

Well, when it comes to our employees, we understand that keeping you on board begins with keeping you happy.

Here are just a few ways we do our best to keep you here:* First, there’s Cox’s highly competitive pay and other compensation perks (401k company match, comprehensive medical benefits, etc.).

We also offer tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance (cool, right?) and much more.* Good work should be rewarded, and not just with a healthy paycheck.

The Cox culture is one that values people more than technology, so it’s our goal to make sure you feel recognized for your contributions.

It’s also important to work alongside colleagues who “get you”.

At Cox, you’ll find a workplace where relationships are crafted with care and successes are celebrated with high fives.

We strive to create an environment where you can do you, and everyone from leadership to new hires can support and feel supported.* Growth is a good thing, and you’ll have opportunities to learn and train so you can sharpen your skills and explore opportunities within the Cox family of businesses that will continue to challenge and empower you.

In the future, you may have the opportunity to cultivate customer relationships in other sectors where we operate like cleantech, health care and new forms of transportation mobility.Who You AreYou’re a persistent, resilient person who always looks for solutions, even when others are saying “it just won’t work.” You’re also driven and convincing
– a person who could rack up clients for a “How to Get Rich” seminar at a billionaire birthday bash.

Once you have a lay of the land, you don’t need a lot of guidance to get the job done, and you can often make progress on more than one ‘job’ at a time.

Computers chops?

Communication skills?

Please…those are your jams.

For you, changes aren’t a challenge, just a well-placed curveball you can hit out of the park.You may have a bit of telecom experience in your rearview, or a bit of mileage in sales, retail or training.Qualifications:Minimum* High school diploma, GED, or relevant work experience* Effective communication skills* Excellent computer skills* Demonstrated ability to multi-task* Excellent interpersonal skills to work effectively with teams* Excellent ability to persuade others through indirect influence* Ability to seek out opportunities and take initiative with little or no direction* Demonstrated capacity to thrive in a high-change, often ambiguous business environment* Ability to establish customer relationships in a fast-paced environmentPreferred* Experience in the telecommunications industry* 1 years in a sales quota or retention environment* 2 years’ experience in related field (i.e.

Retail, Training, Indirect Sales, etc.)Join the Cox family of businesses and make your mark today!