Call Center Associate (20-08313)

Call Center Associate Positions Available!

MUST BE LOCAL TO WILLIAMSVILLE, NY.

This will be an ONSITE job Looking for smart, talented workers that can hit the ground running.

Entry level people are welcome!

Required Qualifications: High school diploma or GED Minimum one (1) year high-volume call center experience Demonstrated ability to take independent initiative Intermediate proficiency with Windows based software programs (i.e.

MSWord, Excel) Solid analytical and multi-tasking skills that result in solid decision-making skills and time management Easily manage through change Strong customer/client focus with the ability to resolve issues with a positive outcome and desire to deliver a high touch engagement with each customer Comfort working in a fast-paced, high-volume office setting with great attention to detail Enjoys speaking on the phone Demonstrated ability to de-escalate customers turning bad experiences to positive ones Ability to manage high volume with high accuracy Flexible availability to work until 11pm Preferred Qualifications: Associates degree in a business related field Dealership experienceJob Requirements:Call Center, Customer Service, CSR