Call Center Agent

Our client provides assistance to older adults and families, supports families throughout the aging journey and they are currently seeking Call Center Agents to join their team !

Responsibilities:

• Strive to make a difference on the day of every caller.
• Engage in medium volume omnichannel communications with the team.
• Engaging with customers, active listening, and uncovering their needs while making
  recommendations and maximizing the customer experience.
• Conducting a proactive, consultative needs analysis on new and existing customers
  while also identifying and including the development of customer-centric product
  solutions that will benefit the customer and team.
• Provide the highest level of customer service.
• Handling and conducting phone/chat/email duties in a timely and professional manner in accordance with company policies and procedures
• Achieving member engagement standards set for the department by following the
  established departmental policies and procedures
• Demonstrating a full understanding of current campaigns and offerings while communicating them clearly to customers at every opportunity
• Responding to customer complaints in a professional manner and attempting to resolve objections in accordance with established guidelines
• Multitasking and operating several applications along with proficiency in G-Suite
• Possessing excellent verbal and written communication skills

Job Requirements:

• High school diploma or general education degree (GED)
• Customer-centric mentality with 2-3 years of experience in a medium to high-volume call center
• Customer Service experience 3
• Experience with remote work 2-3 years
• Previous service-oriented customer service a plus.
• Enjoy working in a fast-paced environment where you can affect change.
• Prior experience working with seniors is a plus
• Must be fluent in English; bilingual is an added benefit
• Must be consistent, dependable, and accurate in carrying out responsibilities, as
  assigned.
• Must display a dedication to the highest standards of quality and ethics.
• Must type a minimum of 25 words per minute and have proficient computer skills