Business Support Specialist

Description YOU ARE REQUIRED TO SUBMIT A RESUME, LICENSURE/CERTIFICATION WITH YOUR APPLICATION Business Intelligence Support Specialist at AdventHealth Maitland Location: 900 WINDERLEY PL, Maitland, 32751 Top Reasons to work at AdventHealth Maitland The Maitland Office Plaza houses our highly skilled teams that support our hospital system including Marketing, Patient Financial Services, Revenue Management, the Credit Union and Human Resources.

The Trickle Building, a two-story office structure, creates an atmosphere of health and healing, with a healthy-style café and quaint chapel.

The main lobby is filled with lush greenery and a light trickle of water, creating a holistic environment.

We offer great benefits with immediate Health Insurance coverage Career growth and advancement potential Work Hours/Shift: Full Time / Day You Will Be Responsible For: Planning: Actively participates in planning sessions and understands the organization’s strategic and performance improvement initiatives.

Deliverables: Documents and follows prescribed steps, produces, distributes, publishes reports and dashboards on a timely basis.

Problem Solving: Identifies and solves problems using data collection methods, analysis, experience, and judgment, and escalates as appropriate.

Follows Up: Tracks progress daily of all action items to ensure service level requirements are met.

Willingly solves difficult technical problems.

Sorts priorities and accomplishes those of greatest importance.

Support: Aids analytics staff with handling requests, maintaining reports, scorecards and dashboards, identifying and aggregating data from multiple sources, monitoring and auditing results.

Acquisition: Performs data mining, queries and extractions (or works with IT) to acquire, aggregate, cleanse, organize and manage large complex datasets from multiple sources.

Customer Service: Interacts frequently with customers and leadership, acting as a point person to facilitate discussions, develops and maintains positive customer relationships.

Listens to and understands the customer, anticipates customer needs, and gives high priority to customer satisfaction.

Innovation: Possess creativity and innovation, improves quality and efficiency of analytic workflow processes through database development and reporting automation.

Collaborates with analytic staff to provide recommendations on best practices to improve reporting.

Teams with Others: Collaborates with other analytic staff to define, develop, measure, analyze, improve and control outcomes of analytic products.

Qualifications What Will You Need: EDUCATION AND EXPERIENCE REQUIRED: Currently enrolled in a degree program, preferably in a related field such as: business, health care, health care administration, engineering, information systems, or mathematics discipline OR Two years’ experience in systems training or equivalent EDUCATION AND EXPERIENCE PREFERRED: Minimum of two years of experience in the Healthcare environment Six Sigma Belt Certification Job Summary: The Business Intelligence Support Specialist handles logistics related to the implementation and support of business informatics projects.

Under the minimal supervision of a Project Manager or BI Manager, the specialist follows prescribed methods to extract data and produce standard reports and dashboards.

This information must be provided timely for leaders to track and act on key metrics.

Communicates any delays in producing the information, troubleshoots the causes of delay and has a basic understanding of the data to identify if there are any production issues.

Assists analysts in accomplishing prioritized tasks, including handling project assessments, submitting requests, routing requests to appropriate parties, scheduling, tracking estimated/actual team time spent on projects, acquiring and organizing data for analyses, documenting and oversight of training and testing plans.

Handles customer requests in a timely and courteous manner, including triage, issue investigation, problem definition, prioritization and escalation as appropriate.

Expected to be professional in all dealings, to operate well under pressure, and may be subject to heavy workloads and deadlines.

Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.