Business Support Coordinator

Responsible for the Trade Management Planner and Claims functions for all assigned lines. Responsible for claims management responsibilities on a national platform in a crisis environment.

• Maintain client proprietary sales planners and tracking systems for Acosta Business Managers and/or Client Business Managers.
• Assist Acosta Business Manager/Client Business Managers in managing Market Development Funds according to client’s requirements.
• Assist the Claims Management Supervisor by assuming additional Claims Management responsibilities as needed.
• Assume responsibility for Claims management functions for key complex customers within the hub.
• Review and validate Claims with knowledge, experience, and research, communicating with internal and external groups as needed.
• Process valid Claims in accordance with claims management guidelines (i.e. select proper step code or issue check request).
• Handle invalid Claims in accordance with claims management guidelines, through resolution. Create and send repay letter, invalid check request letter, and uncollectible letter.  Follow up with internal and external parties.
• Extract various information from the client proprietary system, when needed, to assist with validation.
• Record status of Claim and funds available in Acosta claim management system.
• Review dashboard for alerts on a daily (hourly) basis.
• Maintain a client manual to include the client information form, price list, and deduction procedures (hard copy).
• Escalate unresolved issues to appropriate parties, include Business Managers, Claims Specialist and Claims Management Supervisor.
• Enter promotions in Event Scheduler for Client Region Managers if required.
• Generate monthly deduction reports as needed.
• Provide reports for Acosta Business Managers and Client Business Managers.
• Assist the Claims Management Supervisor and Sales Support Regional Manager in the development of client procedures to be observed by all offices.
• Maintain excellent working relationships with Customers, Clients and co-workers.
• Perform special assignments for the company and/or branch as needed.

• Associate in Arts Degree or equivalent work experience.
• Four years claims experience preferred.
• Sales Agency experience and/or clients’ experience in sales administration is strongly preferred.
• Relationship management experience preferred.
• Strong interpersonal, organizational and administrative skills.
• Effectively communicate with others.
• Able to operate a calculator, computer, printer, fax machine, telephone, copier and shredder.
• Proficient in MS Office (Word, Excel, Outlook)
• Proficient in claims management software
• Type a minimum of 60 wpm.

Acosta Sales & Marketing is an Equal Opportunity Employer

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