Brother USA: Engineer, Field Support

Let’s Grow TogetherOur mission is to live our at your side promise and simplify and enrich the lives of our customers, employees, and communities.

” At your side” is more than a slogan to us; its the purpose we do our best to fulfill every day.

With a legacy spanning over a century, this is a great place to launch or expand any career and push the boundaries of what comes next.

We’re committed to achieving shared success, and we provide opportunities for you to develop through experience, exposure and education.

Our people have always leveraged their unique perspectives to keep us on the right track for a lasting future.

If you want to innovate, learn, and grow with a global leader that builds products, services, and a company people love, then well be at your side every step of the way.

The Field Support Engineer provides technical expertise to sales teams, channel partners, and end-user accounts.

This position performs technical evaluations and provides assistance to the sales team in the development and deployment of Brother solutions, services and hardware.

In addition, this role helps develop new hardware/software applications, solutions, and networking and trains the B2B sales force in those new applications.

Lastly, this role provides tradeshow support when necessary, acting as the subject matter expert for technical/networking issues & questions.

This position travels up to 90%.

Specifically, this role will manage the Western region of the USA.

Duties and Responsibilities Technical Expertise & Hardware RepairPerform technical evaluations in on-site visits with customers, with the goal of supporting development and deployment of Brother solutions, services, and hardwareFocus on driving flagship business with assessments and balance deploymentAssist in maintaining Commercial and Small-Mid Sized Business Sales with our non-retail channel partners in end-user accountsAnalyze and repair critical network, solution, and application issues to the customers satisfactionTravel with sales representatives in the field to national account locations to provide the appropriate level of sales supportKeep current with rapidly advancing technology to meet customer demands for delivery of information, products, and services Consultative Sales StrategyPartner strategically (at corporate) with the sales force to support their consultative-sales efforts concerning analysis and repair of network, solution, and application issuesCollaborate with internal stakeholders to drive a team approach for solution-based selling across the businessConsult with copier dealer reps, Value-Added Resellers (VARs) and other channel partners to grow our sales and presence within their organization and our field Solution Testing, Development, and TrainingWork with Marketing team to test and evaluate new hardware and software applications, solutions, and networkingGather and report the customer voice and needs as part of the Product Life Cycle development processTrain and support the B2B Sales Force in implementation and new applications for solutions and current products Tradeshow SupportSupport the B2B Sales Force at Trade Shows, Product Previews, and conferences to answer technical and networking questions Qualifications Education Bachelor’s Degree (or equivalent experience) in Computer Science, Computer Engineering,Software Engineering, or related technical field preferred Experience Minimum 5 years Combined in one or all of the following areas:Experience selling and configuring office equipment in many different networking environmentsExperience performing Technical Customer Support, including supporting technical solutions for networking, software, and hardwareExperience working with a sales team, channel partners, and end-users directly both on site and via phone to evaluate and recommend resolutions to their needs Software/Technical SkillsKnowledge of Printer & Scanner networking and the Computer Peripheral area (Networked/Color/Mono Printer, FAX and MFCs)Customer Relationship Software (Salesforce or similar)Document Management SoftwareKnowledge of SAP softwareKnowledge of Linux (drivers/installers)Knowledge of Brother and competitive Printer/Fax/MFC product Solutions & Networking for Fortune 1,0002,000 End-usersKnowledge of Office Automation products, such as, Digital Copiers and various Network Applications & Solutions Other SkillsStrong knowledge in management of assigned resources, with the ability to prioritize accounts and call on those with highest potentialAbility to manage customer/partner visits and coordinate closely with the sales and product marketing teamsAbility to keep current with rapidly advancing technology to meet customer demands for delivery of information, products, and services Subject to applicable law, if you are hired you will be required to undergo weekly COVID-19 testing.

Individuals may, however, obtain an exemption from weekly testing by providing proof that they are fully vaccinated.

** Fully vaccinated means that you have received both shots of a two-dose vaccine or 1 shot of a 1 dose vaccine and it has been at least 2 weeks since the 2nd dose of a two-dose vaccine or after a one-dose vaccine.

Brother International Corporation has earned its reputation as a premier provider of home office and business products, home appliances for the sewing and crafting enthusiast as well as industrial solutions that revolutionize the way we live and work.

Brother International Corporation is a wholly-owned subsidiary of Brother Industries Ltd.

With worldwide sales exceeding $6 billion, this global manufacturer was started more than 100 years ago.

Bridgewater, New Jersey is the corporate headquarters for Brother in the Americas.

It has fully integrated sales, marketing services, manufacturing, research and development capabilities located in the U.S.

In addition to its headquarters, Brother has facilities in California, Illinois and Tennessee, as well as subsidiaries in Canada, Brazil, Chile, Argentina, Peru and Mexico.

For more information, visit www.Brother.Com.

Brother International Corporation (” Brother”) is anequal opportunity employer and does not discriminate or make employment decisions on the basis of race, color, religion, sex, disability, or any other characteristic protected by applicable state or federal laws.

If you require any physical or other assistance in completing this application, a reasonable accommodation will be made upon request.