Bilingual/Spanish Customer Service Rep – Work from Home

WiderCircle is a Silicon Valley healthcare start-up that engages with members of the community to learn how to maintain and improve their health, and outlook on life.
We are now seeking outreach specialists – who are passionate about serving the community and making connections. An outreach specialist works from home, and is comfortable making phone calls with empathy and compassion.
Responsibilities

• Making outbound calls and receiving replies on the phone
  • App provided so your phone number does not show
• Comfort with using scripts that include obtaining health-specific information
• Utilizes a digital device (computer, tablet) to accurately record the outcome of each call
• Using information we provide to make recommendations for assistance as appropriate
• Following recommended guidelines for duration and content of each phone interaction

Field Role (when the pandemic is over):

• Engage with participants in-person and by phone to encourage participation in the WiderCircle Home Visit and Connect for Life programs.
• Meet with participants one-to-one (in home) to welcome them to their health plan and review their specific benefits
• Serve as a liaison between participants and their health plans
• Create partnerships with community-based organizations to identify additional services for participants
• Utilizes a digital device (computer, tablet, phone) to record all of the relevant details of each interaction
• Scout and identify venues for potential meetings
• Identify participants who might be interested in volunteering to assist with delivering the WiderCircle programs

Requirements

• Passion for serving others
• Customer service and/or sales experience
• Excellent communication skills
• Bilingual Spanish/English (for CA)
• Strong attention to detail and follow-through skills
• Experience in healthcare a plus
• Strong computer skills to navigate web-based systems effectively (familiar with Google Sheets or Microsoft Excel
• Proficient with smartphone technology
• Comfort with engaging participants in person and via phone
• Demonstrated interest in working with seniors
• Flexible schedule
• Reliable transportation

Benefits
Contract Position, part time: $15/hr
Opportunity to make the world a better place