Bilingual Customer Service Representative

If you are looking for a Customer Service Representative role, you want to read more about this opportunity!

We believe in passion, excellence, respect, accountability and having fun while working hard.

We believe that our culture is at the core of what makes us so successful.

As our next Customer Service Representative, you will work closely with the IC Relations and Call Center Manager to handle inbound Client and Independent Contractors inquiries with a high degree of Customer Service and professionalism.

How you will be rewarded as a Customer Service Representative:
Continued training and career development.
Full Benefits Package including Medical, dental, vision and 401k.
Vacation and Holiday Pay
Casual dress code and creative office environment
Overtime Opportunities available when we are busy.
What you will do as our Customer Service Representative:
Handles customer inquiries by in bound and out bound telephone, chat and email.
Manages and resolves customer complaints; escalate to Management when necessary.
Provides customers with easily understood answers to product and service information depending on customer situation.
Identifies and escalates priority issues by asking probing questions and using the Knowledge base software.
Provide software technical support.
Performs various administrative duties (FedEx, scanning, mail, etc.) as needed.
What you need to have to be our next Customer Service Representative:
2 years of customer service/billing experience 
Some experience in a call center or customer service environment (min 1 year)
Spanish speaking is a plus, but not required.
Ability to give full attention to what other people are saying and to actively look for ways to help people.
Must be able to work in a call center environment.
High school diploma OR GED equivalent
Be proficient in MS Office applications (e.g., Outlook, Word, Excel) 
Competencies we look for in our Customer Service Representative:
Communication
– Speak and write clearly and succinctly in a variety of settings; can get messages across that have the desired effect.
Listening – Practices attentive and active listening.
Problem solving – Takes time to properly define the problem and demonstrates patience.

Looks beyond the obvious and doesn’t stop at the first answer.
Customer Focused – Is dedicated to meeting the expectations and requirements of internal and external customers. 
Quality Focus- Having a high level of commitment to not only doing your job but doing it well.  
Fostering Teamwork:  As a team member, the ability and desire to work cooperatively with others on a team.
Accountability – Complete the tasks assigned, perform the duties required by the position and be present for proper shifts to fulfill or further the goals of the organization.
Job Type: Full-time

Pay: From $17.00 per hour

Benefits:
401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Work from home
Schedule:
8 hour shift
Day shift
Monday to Friday
Education:
High school or equivalent (Preferred)
Experience:
Call Center: 2 years (Preferred)
Work Location:
One location
Work Remotely:
Yes
Work Location: One location