Bilingual Customer Service Agent – Remote

American Logistics Values

Be Genuine.

Put People First.

Foster Transparency.

Stay Relevant.

Maintain Tenacity.

Teamwork.

About the Job

As a Customer Service Associate, you will be at the forefront of the customer experience by arranging non-emergency medical transportation.

Each interaction matters to us, and you have the opportunity to make a positive impact.

Some of the duties include, but are not limited to:
Receive inbound calls and make outbound service calls, assess the customer’s transportation needs, and assist appropriately
Interact with clients, transportation providers, and other customers via phone and software applications (Data entry required)
Deliver a simple customer experience with every interaction
Trouble-shoot and problem solve situations that may be outside standard procedures
Become a knowledge expert
Shifts: We are currently hiring for all shifts.

Full-time and Part-time available.

Preference will be given to those who are available for early mornings, evenings and weekends.

Requirements

American Logistics is proud to employ a diverse workforce.

The experience and skills needed are:
Ability to demonstrate strong communication and interpersonal skills
Basic software and web knowledge, and the ability to pick up new technology quickly
Work well with others, and be willing to help team members
Ability to problem solve
High attention to detail
Reliability
– As you work remotely, you will need to be available to supervisors and be trusted to adhere to your assigned schedule
What’s in it for You
Work-life balance – We offer set schedules that are flexible
Potential for advancement within the organization
Benefit Package that includes:
Medical insurance
Dental insurance
Vision insurance
Company paid life insurance
Company paid disability insurance
Paid Holidays
Paid Time Off
401k Retirement Savings Plan (with Employer Match after 1 year of employment)
$11.00 per hour (Spanish-speakers eligible for $12.00 per hour starting wage)
American Logistics offers a unique work culture that allows people to make a difference and thrive.

We value our employees’ feedback and ideas, and view them as critical to our success.

Job Type: Full-time

Pay: $12.00 per hour

Experience:
Call Center: 1 year (Preferred)
customer service: 1 year (Preferred)
Education:
High school or equivalent (Preferred)
Language:
Spanish (Required)
Additional Compensation:
Bonuses
Work Location:
Fully Remote
This Job Is Ideal for Someone Who Is:
Dependable –
– more reliable than spontaneous
Adaptable/flexible –
– enjoys doing work that requires frequent shifts in direction
Innovative –
– prefers working in unconventional ways or on tasks that require creativity
High stress tolerance –
– thrives in a high-pressure environment
This Company Describes Its Culture as:
Detail-oriented –
– quality and precision-focused
Innovative –
– innovative and risk-taking
Team-oriented –
– cooperative and collaborative
Schedule:
Monday to Friday
Day shift
Night shift