Biki Customer Support Agent

Secure Bike Share Hawaii is a small but innovative and fast-growing operator that utilizes advanced technologies to be a leading competitor in the industry.

Doing this requires recruiting the best talent Hawaii has to offer.

This role takes place in the heart of Kaka’ako in an office-type setting with a climate-controlled environment, where you get to be a part of a small business that has an extended-family company culture.

Various restaurants, shops, and other vendors are just a 3-5 minute Biki ride away.

Take advantage of our full kitchenette and a break room with access to streaming platforms.

Competitive pay starting at $15.00/hour!

As a Customer Support Agent, you will get to meet different people, from locals to international travelers.

You will be helping others and bringing our riders peace of mind with compassion and care.

Your daily responsibilities will include outbound calls to welcome our new members and inbound calls.

Be there for our riders in their time of need by helping them navigate the different aspects of our transportation system.

Gain valuable experience today across multiple call centers that we manage.

With continued development, learn how to effectively communicate with anyone!

Grow with our company as we develop and promote our internal talent.

Apply today!

Because you deserve it, we offer
Paid on-the-job training

7 company holidays with holiday pay

Paid time off

Flexible spending program

Employer provided health insurance

Free Biki Employee plan

Tuition Assistance program

Dental Insurance

Opportunities for advancement

Individual Retirement Account (IRA)

Employee Assistance Program
*Waiting period may apply

Daily snapshot
You will need to:
Answer incoming customer inquiries

Assist users with purchase process, troubleshooting, and use of systems

Respond to all emails, both internal and external, within 24 hours

Schedule in-person appointments and inform customers of required documentation

Make copies/scans of documents for company databases

Prepare and issue customer purchased products and materials

Report to senior management and follow-up on customer escalations

Fill out and record customer information in company databases accurately and efficiently
*This posting is not meant to serve as an exhaustive list of all job duties fulfilled by this position and may require other ad-hoc tasks or responsibilities not listed.

Tools for Success
Must Have:
Ability to type minimum of 35 WPM

Ability to clearly speak, read, and understand the English Language

Ability to actively listen and effectively communicate, verbally and in writing

Ability to multi-task and work well individually and on a team

Excellent attendance
Preferred Qualifications
Minimum 1 year customer service experience

Minimum 1 year call center experience
Nice to Have:
Ability to speak, and/or read and write business level Japanese or Korean (compensated accordingly)

Familiarity with GSuite/Google software products (gmail, drive, sheets, etc.)

Familiarity with COMET, SQUARE, OUTPOST or any similar programs
Let us know you’re interested by submitting your resume.

Selected applicants will be contacted for a pre-screening process that can lead to an interview.

Final selected candidate(s) will receive a call back within 1 week from the time of their interview.

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Paid training
Tuition reimbursement
Schedule:
Day shift
Evening shift
Holidays
Monday to Friday
Weekend availability
COVID-19 considerations:
All high-touch surfaces are regularly disinfected, masks are worn at all times in office, office is currently closed to the public

Application Question(s):
Able to type at least 35 WPM?
Language:
English (Verbal and Written) (Required)
Work Location: One location