AvMed Health Plans: Supervisor, Training & Quality (Call Center)

Embrace better opportunities.Are you passionate about health, happiness and helping others?

So are we.

We’re committed to helping our health plan Members live a happy and healthy lifestyle, and we believe that it starts here first, with our Associates.At AvMed, we provide the tools and opportunities to enhance, expand, and support each Associate’s personal and professional growth.

From tuition reimbursement to exercise classes in the office, embrace a better career with AvMed and join our team!

Position: Supervisor, Training & Quality (Call Center) Scope of position: The role of the Member Engagement Training & Quality Supervisor is to supervise the Training & Development Specialist(s) and training coordinator.

In addition to guiding the activities involved in the design, planning, distribution and requirements of the training, development and call quality programs for the contact center Member Services area.

Approves content, methods, and materials for training team members and may conduct course training on a required or ad hoc basis.

Serves as a consultant to advise internal clients on training and development opportunities.

We offer:Competitive SalariesComprehensive Benefits: Medical Plans, Health Savings Account, Dental, Vision, and more…Paid Time Off, Company Paid Holidays, Paid Time Off Cash-In401(k)plan with matching contributions, Tuition Assistance, Associate Discounts You have:Bachelor’s degree required.

Masters preferred.Minimum of three to five years Proven Training Supervisory experience in call center environment preferred.Proven successful experience in the creation of training curricula for a customer service environment, preferred in a healthcare/health plan setting.Proven Training experience in a classroom and/or virtual settingExperience with Call Center Quality monitoring programsKnowledge of medical terminology, health insurance billing procedures, managed care rules, regulations and industry standards.

You May Also Have:Proficiency in Windows-based applications.Proficiency in Microsoft Word and Excel.Experience with Salesforce CRM.Experience with Health rules ManagerAbility to use general office equipment.Strong verbal and written communication skills.Coaching, mentoring and influencing skills.Experience with developing and delivering traditional and non-traditional training programs for the business.Virtual training platform experience a plus.

EQUIPMENT SKILLS:KeyboardAdvanced knowledge of personal computers and software Environment:At AvMed, you’ll find a family.

Our Associates love all the opportunities for advancement, the flexible work environment and team activities.

We also encourage our Associates to embrace a life rich in what matters most — health and happiness.

We call it being WELLfluent.

Join AvMed.

Join the WELLfluent!

Location:AvMed is located near the internationally popular Dadeland Mall, adjacent to a wide variety of residential neighborhoods ranging from pedestrian-friendly urban-style communities to beautiful green suburbs.

It is also easy to access through public transportation – a short walk from the Metrorail – and major highways so all that Miami has to offer is within reach.

AvMed is a tobacco/drug free workplace, EOE ExperienceRequired3 5 years: Proven Training Supervisory experience in call center environment preferred.

Proven successful experience in the creation of training curricula for a customer service environment, preferred in a healthcare/health plan setting.

Proven Training experience in a classroom and/or virtual setting Experience with Call Center Quality monitoring programs Knowledge of medical terminology, health insurance billing procedures, managed care rules, regulations and industry standards.EducationPreferredBachelors or betterSkillsPreferredEnglishSpanishBehaviorsPreferredEnthusiastic: Shows intense and eager enjoyment and interestFunctional Expert: Considered a thought leader on a subjectInnovative: Consistently introduces new ideas and demonstrates original thinkingDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellMotivationsPreferredFlexibility: Inspired to perform well when granted the ability to set your own schedule and goalsSelf-Starter: Inspired to perform without outside helpGoal Completion: Inspired to perform well by the completion of tasksAbility to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization