Avangrid: Customer Service Representative

Berkshire Gas Company, an Avangrid company, is seeking a Customer Care Representative to join their team in their Pittsfield, MA location.

Responsibilities Provide quality customer service by phone, mail, email, or in person.

Respond to customer inquiries, update customer account information in Customer Information System, and complete other work as assigned.

Perform functions related to billing, service requests, evaluation of customer eligibility for and establishment on the Residential Arrearage Management Program (RAMP) to provide debt forgiveness to eligible low-income gas customers, negotiate payment agreements and complete activities related to credit and collection of delinquent accounts in adherence with Massachusetts Department of Public Utility (MDPU) regulatory guidelines, along with federal and state laws.

Maintain customer confidentiality and ensure familiarity with and compliance to all Berkshire Gas policies, standards, and procedures related to data security.

Answer and respond to customer calls with maximum productivity, a high quality of customer service, and adhere to departmental policies and procedures Work to resolve pending credit and collection activity on customer accounts and negotiate payment plans in accordance with state/federal regulatory laws and guidelines Process customer service related requests to establish or discontinue gas service Complete all tasks related to the Residential Arrearage Management Program (RAMP) to include determination of customer eligibility/qualifications, calculation of forgiveness benefit / monthly credit amounts, calculation of customer’s payment amount and completion of program enrollment processing Perform ancillary work assignments as they relate to payment processing/ security deposits, billing, and Collections Adhere to department work schedule and complete all assigned tasks in timely manner Respond to internal / departmental requests (i.E., Rental Department, Dispatch, Community Action etc.) in a timely manner and with the same high quality standard of customer service that is provided to external customers Skills and Requirements Skills/AbiIities: Effective verbal and written communication skills requiredTyping, PC, and Phone Skills needed Experience/knowledge in Microsoft Excel and Word applications is a must Good organizational /analytical skills needed and ability to multi-task Bilingual in Spanish a plus Experience/Training: Two years customer service, billing or collections experience Required Education: High school diploma or equivalent GED Competencies Develop Self & Others Empower to grow Collaborate and Share Be a role model Focus to achieve results Be agile Technical Skills About the Company AVANGRID, Inc.

(NYSE: AGR) aspires to be the leading sustainable energy company in the United States.

Headquartered in Orange, CT with approximately $39 billion in assets and operations in 24 U.S.

states, AVANGRID has two primary lines of business: Avangrid Networks and Avangrid Renewables.

Avangrid Networks owns eight electric and natural gas utilities, serving more than 3.3 million customers in New York and New England.

Avangrid Renewables owns and operates a portfolio of renewable energy generation facilities across the United States.

AVANGRID employs approximately 7,000 people and has been recognized by Forbes and Just Capital as one of the 2021 JUST 100 companies a list of America’s best corporate citizens and was ranked number one within the utility sector for its commitment to the environment and the communities it serves.

The company supports the U.N.’s Sustainable Development Goals and was named among the World’s Most Ethical Companies in 2021 for the third consecutive year by the Ethisphere Institute.

For more information, visit This job has been posted by TalentBoost on behalf of Avangrid.

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