Automotive Parts Advisor
Passport Auto Group
This is a Contract position in Gaithersburg, MD posted October 4, 2020.
Parts Counterman A VERY rare opportunity has opened -Parts counter person needed with automotive dealership or aftermarket parts sales experience.
-The Parts Counter person sells parts to all available customers, over the counter, through the shop, on the phone, or online.
Responsibilities: -Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.
-Pull purchased parts from stock.
-If the part is not in stock, determine availability and submit fiscally sound overnight ordering if requested by the customer or tech.
-Answer phone calls, providing price quotes and other information.
-Set up orders for daily shipment, delivery, or pick-up.
-Assist Service Technicians in selecting parts needed for repairs in process.
-Notify service desk and the customer that ordered parts have been received.
-Ensure that before parts can be charged out, the technician presents a repair order.
-Display seasonal parts and accessories in an attractive manner.
-Keep all bins, aisles and storage areas clean, near and clearly labeled.
-Be friendly, professional and efficient when working with customers and co-workers.
-Provide the same high level of service to the other dealership departments, as is given to outside customers.
-Issue credit slips for parts returned, ensuring that the original invoice or its number, is available so that purchase and pricing can be verified.
-Keep front and rear counters clean and uncluttered.
-Advise Parts Manager when areas of the department are not in satisfactory condition.
-Keep current on new products and product updates.
-Participate in available training programs.
Qualifications: -Organized, positive person-High School degree or equivalent-Ability to read and understand technical information-Strong communication skills to explain part information to customers and associates-Experience with parts inventorying procedures-Ability to lift or move heavier items-Able to work rotating Saturdays Highly Preferred:
– (DCSNet, CenterNet, ETK)-eBay and other eCommerce sales experience, multiple spoken and written languages.
Compensation: -Base Salary with Commission -Company benefits Job Type: Commission Required education: High school or equivalent Required experience: Preferred dealership or aftermarket Parts and/or Service Experience: 2 years Direct contact customer service: 2 years Required license or certification: Driver’s License with no/minimal infractionsNO EXCEPTIONS Job Types: Full-time, Commission Job Requirements Valid driver’s license with good driving history Ability to interact with co-workers and customers in a professional manner Ability to maintain composure under pressure and adapt to change Good computer skills and attention to detail Interest in the automotive and parts industry 3 years knowledge of automotive industry Upbeat personality Written and verbal communication skills Pass a complete drug screen and background check 3 years or equivalent parts counter experience with Reynolds & Reynolds helpful
