Automotive Customer Service Tech

Interested in joining the leader in performance tuning in the automotive aftermarket?

Want to be a part of great company?

* Multiple employee and family events!

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* Access to dynos and mechanical equipment!

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* Relaxed work environment!

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* Nerf gun wars a must!

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Duties/Responsibilities:
Responds to end-user, dealer, and distributor inquiries regarding new and existing products (including features, pricing, common issues, etc)
Provide support in troubleshooting and determining source of customer problems.

Respond to customer issues in a timely and effective manner whether by telephone, fax or email
Identify, research, and resolve customer issues using the Techweb, tech manuals, departmental training, or Apex
Interface with engineering and technical teams to determine long-term solutions to frequent technical problems using the bug tracker or email to alert team of new issues
Maintain thorough understanding of all products as well as automotive technology in general
Complete call logs, RMA’s and reports using Apex and Syteline
Work with other teams within the company to ensure our customers experience unmatched service levels
Conduct outbound calls or email with answers (RMA status, pricing, technical questions)
Performs vehicle testing and installs as required
Learn customer uses of various products and assist with verifying that their applications work as expected
Qualifications/Required Experience:
Spanish and English speaking a plus!
Must have a high school diploma or GED and be 18 years or older
Excellent written and verbal communication skills.
Ability to maintain concentration while on the phone for 6-8 hrs per day
Availability to work Monday through Friday, with occasional Saturdays
Strong customer service skills
Must work as a CSR for at least 3 months or be certified in CSR requirements.

One year of customer service/technical support experience preferred
Working knowledge of gas and diesel engines and automotive technology preferred
Hands-on experience with supported vehicles and/or performance products preferred.

Prior experience within the automotive industry a plus
Demonstrate high level of dependability
Proficient with MS Excel, MS Word, MS Outlook and Internet.

Computer literate with the ability to learn customer service software applications
Ability to work in a team oriented environment and learn new ideas/methods quickly
Should be familiar with basic vehicle functions.

Automotive/truck enthusiast a plus
Ability to handle multiple tasks and priorities using effective organizational and time-management skills
Powerteq LLC is a leader in the automotive performance tuning aftermarket and has top-tier products for their portfolio.

DiabloSport, Edge Products, APR, Dinan, and Superchips are brands operated by Powerteq.

Powerteq has offices outside Salt Lake City (Ogden, Utah), Opelika, Alabama, and Orlando (Sanford, FL) designing, manufacturing and selling products under these industry-leading name brands.

Job Type: Full-time

Pay: $15.00
– $18.00 per hour

Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Supplemental Pay:
Commission pay
Application Question(s):
“Are you an automotive enthusiast?

If so, what is your dream car?
Work Location:
One location
Work Remotely:
Yes
Work Location: One location