Audio Visual Support Specialist

The primary responsibilities of the AV Support Specialist are meeting and event support, including: Collaborate with colleagues to support meetings and multi-media activities.

Set up conference room technology for scheduled and ad hoc audio and video meetings.

Assist meeting participants in using the Firm’s internal collaboration tools, such as Webex, audio conferencing, Cisco Jabber, AirMedia, BlueJeans and alike.

Help perform system quality checks to promptly correct audio visual (AV) issues prior to meetings and Firm events.

Help troubleshoot, repair or escalate issues related to our integrated AV systems.

Support Firm events by setting up, maintaining and/or removing AV equipment.

Use RRS and TMS systems, as well as other Firm systems, to ensure AV requests, reports, follow ups and activities are maintained and recorded.

As a member of the Support Services team, the Audio Visual Support Specialist will also collaborate with colleagues on technical support, including: Assist supporting hardware, software, mobile devices and other peripherals.

Monitor the call queue from our internal ticketing system (Service Desk) and record, track and close service incidents in a timely manner.

Take ownership of technical problems and be proactive in resolving the issue.

Assist the team with IT equipment moves to support internal office relocations.

Work closely with team colleagues to keep them informed of technical issues, follow-ups, escalations and resolutions.

Technical Qualifications ITIL Foundation certification or practical experience of ITIL is desirable Knowledge of the following would be advantageous: Hands-on experience in desk side troubleshooting Application support experience with Microsoft Office 2017 and Windows 7, Citrix, Cisco AnyConnect, BlackBerry Work, iManage and SharePoint.

Exposure and/or experience with database applications.

Experience working with and handling audio visual equipment.

Knowledgeable with Control Systems, DSPs, Audio Distribution, Touch Panels and Virtual TPs, Cisco Codecs & Infrastructure AV equipment.

Personal Qualifications 2 years in a similar role Team player who is ambitious and motivated.

Excellent interpersonal skills and patience working with others.

Must be able to multitask and work in a fast-paced environment.

Must have exceptional skills in the following: communications, customer service, problem-solving/trouble-shooting, follow-up and organization.

Strives to exceed the expectations and needs of internal and external clients.

Makes personal contact, follow ups and closes loops in a timely manner.

Excellent verbal and written skills.

Capable of grasping new concepts without prior experience.

Ability to lift or move equipment, if needed.

College degree or relative work experience.

Job Requirements: 2 years in a similar role Team player who is ambitious and motivated.

Excellent interpersonal skills and patience working with others.

Must be able to multitask and work in a fast-paced environment.

Must have exceptional skills in the following: communications, customer service, problem-solving/trouble-shooting, follow-up and organization.

Strives to exceed the expectations and needs of internal and external clients.

Makes personal contact, follow ups and closes loops in a timely manner.

Excellent verbal and written skills.

Capable of grasping new concepts without prior experience.

Ability to lift or move equipment, if needed.

College degree or relative work experience.