Associate, Technical Support
Pinnacle Technical Resources
This is a Contract position in Sunrise, FL posted November 30, 2021.
Job Title: Technical Support
Pay Rate: $17.83/hr
Location: Sunrise FL
Contract: Initial 9 months (conversion opportunity)
Job Description:
Pay Rate: $17.83/hr
Location: Sunrise FL
Contract: Initial 9 months (conversion opportunity)
Job Description:
- Support both internal and external users with technical and application issues.
- Monitor phone and email queues.
- Provide first level assistance for defined problems and escalate tickets/calls as necessary.
- Log tickets and escalate to product support.
- Track calls and document problems.
- Consult knowledge database to optimize resolutions and follow through on resolution with callers.
- Answer, read and document information into tracking tickets.
