Associate IT Helpdesk support_SK

Job Purpose:
The OneSource Lab Computing Analyst provides Lab-based computing support to the NE region
This role works seamlessly with and supports the other clients in the region, providing backfill support and short term project support
Core Job Duties:
Implements, monitors and provides technical support of customer laboratory IT environments, typically integrated with instrumentation
Implements customer specified benchtop computing design and processes
Administers and assures connectivity of customer’s Windows based platform
Develops, documents, and conducts periodic inventories of client systems while sharing significant knowledge of the operating system, desktop hardware and peripherals, enterprise print strategy, management tools, application packaging, desktop tool development, software distribution, and core desktop applications
Manage On-boarding, retirement and relocation of equipment
Implements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
Ensures adherence to client’s corporate policies through periodic reporting and compliance programs
Document procedures, policies, troubleshooting and best practices
Create and maintain a physical inventory of lab equipment, PC’s, software and any other information pertinent to the environment
Escalates IT issues that are not resolved via regularly identified support channels.
Acts as an interface between client, business and corporate IT teams.
Qualifications:
0-2+ years of relevant technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems
Experience with scientific instrumentation
High School Diploma or GED equivalent
Required Skills:
Excellent customer service skills complimented by an ability to listen to and interpret client requests.
Ability to troubleshoot complex instrument and technology issues.
Strong verbal and written communication skills.
Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.
Knowledge of laboratory safety practices as defined by the Company and/or customer’s site safety code.
Travel in region required
Contract length: 6 months

Job Types: Full-time, Contract

Salary: $28.00
– $30.00 per hour

Schedule:
8 hour shift
Monday to Friday
Education:
High school or equivalent (Preferred)
Experience:
Help desk: 1 year (Preferred)
Windows: 1 year (Preferred)
Work Remotely:
No